Customer Service & E-Commerce Supervisor - Full Time at arenaflex

Are you a customer-centric leader with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service & E-Commerce Supervisor, where you'll play a critical role in shaping the future of our company.

About arenaflex

arenaflex is a leading company that's redefining the way people shop and interact with our brand. We're committed to nourishing people and the planet, and we're looking for talented individuals who share our values and are passionate about making a difference. Our purpose is to improve how people eat, fund grants for school gardens, provide access to fresh and healthy food to people living within food deserts, alleviate poverty in developing countries, and so much more.

Job Description

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our Customer Service & E-Commerce programs, driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You'll work closely with our Team Leader to develop and implement strategies that meet our business objectives, while ensuring that our customers receive exceptional service and support.

Key Responsibilities:

* Deliver outstanding customer experience and hold all Team Members accountable for delivering outstanding customer service

• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assign customer service-related and online order completion tasks, and balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain Team Member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintain cleanliness of workspaces, including staging area and coolers
• Maintain security of equipment, e.g., MSRs, phones, currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex core values, leadership principles, and support goals

Job Skills:

* Ability to perform task management, balancing dynamic customer flows

• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications:

* 12+ months retail experience

Physical Requirements/Working Conditions:

* Must be able to lift 50 lbs

• In an 8-hour workday: standing/walking 6-8 hours
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible scheduling and work-life balance
• Access to cutting-edge technology and tools
• Opportunities to make a meaningful impact on our customers and the community

How to Apply:

If you're a motivated and customer-focused leader who is passionate about driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job now! Apply for this job