Experienced Customer Service Team Lead - Bilingual in Terrell, TX

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing the best possible service to our customers. We're now seeking an experienced Customer Service Team Lead - Bilingual to join our team in Terrell, TX.

About arenaflex

arenaflex is a family-owned company with a rich history of innovation and customer satisfaction. With over 9,000 employees across 13 locations, we're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to excellence has earned us a reputation as a trusted partner for businesses of all sizes.

Job Summary

As a Customer Service Team Lead - Bilingual, you'll play a critical role in ensuring our customer service representatives are trained and empowered to deliver exceptional experiences. You'll lead by example, providing coaching, feedback, and guidance to help our team members succeed. Your expertise will help us improve our processes, increase efficiency, and drive customer satisfaction.

Key Responsibilities

* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.

• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• Collaborate with other teams to ensure seamless communication and resolution of customer concerns.

Minimum Requirements

* High School diploma or equivalent required. Bachelor's degree preferred.

• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual (English/Spanish) - Fluent in both verbal and written forms.

Preferred Qualifications

* Experience in a fast-paced, dynamic environment.

• Proven track record of improving customer satisfaction and loyalty.
• Strong leadership and coaching skills.
• Ability to work in a team environment and collaborate with other teams.
• Familiarity with customer service software and systems.

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of:

• Customer Focus: We're passionate about delivering exceptional customer experiences.
• Innovation: We're always looking for new and better ways to serve our customers.
• Teamwork: We believe that together, we can achieve great things.
• Integrity: We're committed to doing the right thing, every time.

Compensation and Perks

* Competitive hourly rate: $28 - $35 per hour.

• Opportunities for growth and advancement.
• Comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Employee Perks, including best-in-class facilities and a first-class fitness center.

How to Apply

If you're passionate about delivering exceptional customer experiences and leading a team to success, we want to hear from you! Apply now to join our team as a Customer Service Team Lead - Bilingual in Terrell, TX. Apply for this job Don't miss this opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply now to become a part of arenaflex's success story! Apply for this job