Experienced Receptionist/Customer Service Representative – Front Desk Support & Client Liaison

At arenaflex, we're a leading provider of engineering and materials testing services, with a rich history spanning over 40 years. Our parent company, arenaflex Scientific, is a global leader in engineering and scientific services, boasting a portfolio of over 200,000 validated analytical methods. We're dedicated to delivering a consultative, multi-disciplinary approach to solving materials and engineering-related product problems, setting the global standard for materials testing services. Our clients include innovative next-generation tech companies across diverse industries and business sectors, designing, manufacturing, or incorporating products for tomorrow's technology-driven world. Our scientists and engineers collaborate with peers to troubleshoot problems and work through complex engineering and materials analysis for breakthrough products. We foster a growth mindset culture where individuals are empowered to drive their own success while fulfilling client needs.

Job Description:

We're seeking an enthusiastic and detail-oriented Receptionist/Customer Service Representative to join our team in Sunnyvale, CA. As a key member of our front desk team, you'll be the first point of contact for clients, vendors, and visitors, providing exceptional support and ensuring a seamless experience. You'll partner closely with members of our Customer Service and Operations teams to deliver top-notch service and drive business growth.

Responsibilities:

- Greet clients, vendors, and visitors, and answer multiple phone lines, directing incoming calls efficiently. - Manage incoming and outgoing couriers, processing return samples to customers in a timely manner. - Enter samples into the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date records. - Provide additional support to the Customer Service team, contributing to the delivery of exceptional client experiences. - Collaborate with internal teams to resolve issues, address concerns, and implement process improvements.

Schedule:

This full-time position requires a Monday-to-Friday schedule, with working hours from 8am to 5pm. Local candidates are encouraged to apply.

Qualifications:

- 3+ years of experience in a Receptionist or Customer Service role, with a proven track record of delivering exceptional customer experiences. - Excellent professional, verbal, and written communication skills, with the ability to build strong relationships with clients and colleagues. - Proficiency in Microsoft Office and Outlook, with experience in CRM databases (SAP or other) a plus. - A clean driving record, as you may be required to assist with courier duties when needed. - Ability to lift up to 25lbs, with a focus on maintaining a safe and healthy work environment.

Physical and Mental Requirements:

- The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - We will consider reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

Additional Information:

- Compensation: $22-$25 per hour (Salary is commensurate with experience and degree of technical expertise.) - Benefits and Perks: + Medical, Dental, and Vision Coverage + 401k Company Matching + Paid Time Off + Wellness Program + Education Assistance + And more! - What It's Like to Work Here: + Teamwork: experience what being a part of the arenaflex family feels like. Be inspired by your leaders, be encouraged by your teammates, and be supported in all parts of your journey while you work with us. + Learning & Development: take on career development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grown as a leader. + Diversity & Authenticity: we work hard to embrace diversity and inclusion, encouraging everyone to bring their authentic selves to work every day.

Why Join arenaflex?

- We're a dynamic group that fosters a welcoming environment, dedicating time and resources to training new team members, as well as sharing, developing, and implementing new ideas. - We encourage you to apply even if your experience is not a 100% match with the position. We're looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. - We want to help you grow and, in return, you help us grow into a stronger, more inclusive organization.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and prohibits discrimination, harassment, and retaliation in all of our employment practices. We recruit, hire, train, promote, and administer all employment-related matters based on an individual's qualifications, abilities, and efforts. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, gender identity and/or expression, pregnancy, genetic information, disability, military and/or protected veteran status, and/or any other category protected by applicable federal, state, or local law.

Apply Now:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding career with us! Apply for this job