Experienced Customer Service Associate – Retail and Customer Experience Expert in Charlestown, IN at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in modeling and delivering a distinctive and delightful customer experience, ensuring our customers feel valued, heard, and satisfied with their interactions with our team. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing your skills and knowledge, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and patients. With a rich history of innovation and a commitment to excellence, we strive to create a positive impact in our communities. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, ensuring our customers feel valued, heard, and satisfied with their interactions with our team.
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Engaging customers and patients by greeting them and offering assistance with products and services. Resolving customer issues and answering questions to ensure a positive customer experience.
• Recommending items for sale to customers and recommending trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

As a Customer Service Associate, you'll have the opportunity to:

• Attend training and complete PPLs (Product, Process, and Location) requested by Manager or assigned by corporate.
• Develop your skills and knowledge in customer service, retail operations, and asset protection.
• Grow your career with arenaflex, with opportunities for advancement and professional development.

Essential Qualifications

To be successful in this role, you'll need:

• To be fluent in reading, writing, and speaking English (except in Puerto Rico).
• To be willing to work flexible schedule, including evenings and weekend hours.
• To have a high school diploma or equivalent.
• To have six months of experience in a retail environment (preferably with arenaflex).

Preferred Qualifications

While not required, we prefer candidates with:

• Prior work experience with arenaflex.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• A willingness to work flexible schedule, including evenings and weekend hours.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.
• Basic computer skills and knowledge of arenaflex systems.

Work Environment and Company Culture

As a Customer Service Associate, you'll work in a dynamic and fast-paced retail environment, interacting with customers and patients from diverse backgrounds. You'll be part of a team that values collaboration, innovation, and customer satisfaction. arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to grow and develop their careers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $15 - $17.5 per hour.
• Opportunities for advancement and professional development.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounts on arenaflex products and services.
• Access to exclusive employee discounts and perks.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your skills and knowledge, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex. Apply for this job