Experienced Full Stack Senior Customer Experience Partner – USA Logistics and Supply Chain Management
At arenaflex, we're redefining the boundaries of possibility in the logistics and supply chain management industry. As a global leader in integrated logistics, we've been industry pioneers for over a century, continuously setting new standards for efficiency, sustainability, and excellence. Our commitment to diversity, collaboration, and continuous learning drives us to create a work environment that reflects global diversity and fosters equal employment opportunities. We're seeking a dynamic and experienced Senior Customer Experience Partner to join our team in the USA.
The Opportunity
arenaflex is a global leader in logistics and supply chain management, seeking a dynamic and experienced Senior Customer Experience Partner to deliver industry-leading customer experience, assist in the setup of operations structure, and monitor the day-to-day operations of the SCM customer experience and execution. As a key member of our team, you'll be responsible for cultivating and sustaining enduring relationships with customers, internal operational, and customer service networks. You'll also lead and collaborate with the Global Service Centre (GSC) team assigned to key accounts, analyze gaps between operational service levels and data outputs, and propose solutions to address these discrepancies.
Key Responsibilities
- Thoroughly comprehend the business requirements of our supply chain SCM accounts and diligently execute programs aligned with defined IOPs, SOPs, and KPIs. - Cultivate and sustain enduring relationships with customers, as well as internal operational and customer service networks. - Proactively identify and resolve program exceptions, guided by broad guidelines provided by the Program Manager, KCM, or Customer Experience Manager. - Lead and collaborate with the Global Service Centre (GSC) team assigned to key accounts. - Maintain and adjust IOPs, SOPs, and KPIs in line with business changes. - Analyze gaps between operational service levels and data outputs, and propose solutions to address these discrepancies. - Prepare KPIs and other program initiatives for internal arenaflex stakeholders, assisting in their presentation to clients. - Coordinate and assist with new tactical and operational projects initiated by clients or arenaflex. - Serve as a liaison between origin teams and clients, improving understanding and facilitating communication. - Investigate EDI failures, analyze inputs to determine root causes, and coordinate necessary system changes to improve performance. - Ensure compliance with all applicable federal, state, and local laws and regulations, as well as adherence to company procedures and policies. - Perform other duties as assigned by management.
We Are Looking For
- A Bachelor's Degree, Diploma, or equivalent. - Proven experience in transportation or logistics, with 2 to 4 years of functional experience required. - Demonstrated expertise in SCM or a similar industry, with 3-5 years of relevant experience preferred. - Solid background in shipping operations. - Proven ability to build and maintain strong, long-term relationships with clients and stakeholders. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Office and other relevant software.
Company Benefits
- Medical - Dental - Vision - 401k + Company Match - Employee Assistance Program - Paid Time Off - Flexible Work Schedules (when possible) - And more!
Compensation and Career Growth Opportunities
- Pay Range: $65,000-$75,000* - *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. - arenaflex is committed to providing opportunities for career growth and development. As a Senior Customer Experience Partner, you'll have the opportunity to work with a diverse team of professionals, develop your skills and expertise, and take on new challenges and responsibilities.
Work Environment and Company Culture
- arenaflex is a global company with a diverse and inclusive workplace. - We value diversity, inclusivity, and respect for all individuals. - We're committed to creating a work environment that reflects global diversity and fosters equal employment opportunities. - Our company culture is built on collaboration, innovation, and continuous learning. - We offer a range of benefits and perks to support your physical and mental well-being, including flexible work schedules, paid time off, and access to employee assistance programs.
How to Apply
If you're passionate about customer service and have a strong background in SCM or logistics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Accommodations
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