Experienced Customer Service Specialist – Retail Store Operations in Gresham, OR at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring creativity through our innovative products and services. As a Customer Service Specialist in our retail stores, you'll play a vital role in helping us achieve our mission by providing top-notch service to our customers, driving sales growth, and maintaining the highest standards of store appearance and operations.

About arenaflex

arenaflex is a leading global coatings company that has been a trusted partner for professionals and DIYers alike for over 150 years. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to innovation, quality, and customer satisfaction, and we're always looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team in Gresham, OR. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, driving sales growth, and maintaining the highest standards of store appearance and operations. You'll work closely with customers, colleagues, and management to ensure that every customer leaves our store feeling satisfied and inspired.

Responsibilities

* Provide exceptional customer service, answering questions, and resolving issues in a timely and professional manner

• Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
• Build productive relationships with wholesale and retail customers, understanding their needs and preferences
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits and Compensation

* Starting pay is $18.50 per hour

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services
• Opportunities for advancement and professional growth

Work Environment and Culture

* arenaflex is an equal opportunity employer and welcomes diversity in the workplace

• We're committed to creating a positive and inclusive work environment that values and respects all employees
• Our stores are fast-paced and dynamic, with a focus on customer satisfaction and sales growth
• We're a team-oriented company that values collaboration and open communication

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by visiting our store in Gresham, OR.

Note

arenaflex is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Disclaimer

Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job