Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist, you'll play a vital role in helping us achieve our purpose by delivering exceptional customer experiences and driving sales growth in our retail stores.

About arenaflex

arenaflex is a leading manufacturer and distributor of paints, coatings, and related products. With a rich history dating back to 1866, we've built a reputation for quality, innovation, and customer satisfaction. Our products are used in a wide range of applications, from residential and commercial painting to industrial coatings and automotive finishes.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team in Brookfield, IL. As a key member of our retail sales team, you'll be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge. If you're passionate about delivering outstanding customer experiences and have a strong sales background, we encourage you to apply.

Key Responsibilities

* Provide exceptional customer service to wholesale and retail customers, ensuring high levels of satisfaction and loyalty

• Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, identifying opportunities to increase sales and improve customer satisfaction
• Process sales transactions accurately and consistently, following company policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis, meeting or exceeding targets
• Maintain precise work order files and formulas, ensuring accurate and efficient product delivery
• Pull appropriate products from the sales floor or warehouse, tint and mix products as needed to customer specifications
• Stock shelves and set up displays, maintaining a visually appealing and organized store environment
• Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas, ensuring a high level of customer satisfaction
• Remain knowledgeable on products offered, discussing available options and suggesting ways to improve sales
• Comply with inventory control procedures, ensuring accurate and efficient product management

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits and Perks

* Competitive salary and benefits package, including health, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits

• Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and other benefits
• Opportunities for career growth and professional development, including training and education programs
• Collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

* Our retail stores are fast-paced and dynamic environments, with a focus on delivering exceptional customer experiences and driving sales growth

• As a Customer Service Specialist, you'll work closely with our sales team, warehouse staff, and management to ensure seamless operations and high levels of customer satisfaction
• We're committed to creating a positive and inclusive work environment, with a focus on teamwork, communication, and customer satisfaction
• Our stores are equipped with state-of-the-art technology and equipment, including tinting and mixing machines, to support efficient and accurate product delivery

Compensation and Benefits

* Starting salary: $18.75 per hour

• Benefits package includes health, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits
• Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and other benefits
• Opportunities for career growth and professional development, including training and education programs

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong sales background, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Application Process

* Online application: Create your profile by entering or importing your details from one of our job board partners

• Digital interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner
• In-store interview: Your video interview will be reviewed by a member of our Recruitment team, and top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive employer. Apply for this job