Experienced Customer Service Representative – Community-Focused Loan and Pawn Services in Americus, GA

At arenaflex, we're dedicated to providing exceptional customer experiences and building strong relationships within our communities. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, while also driving business growth and brand loyalty. If you're passionate about customer service, have a knack for building relationships, and are eager to launch your career, we want to hear from you.

About arenaflex

arenaflex is a leading provider of title lending and pawn services, with a strong presence in the communities we serve. Our mission is to empower individuals to achieve financial stability and independence, while also fostering a culture of inclusivity and respect. With a commitment to excellence and a passion for customer service, we're dedicated to making a positive impact in the lives of our customers and employees alike.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer experiences throughout the full cycle of the loan or pawn process, including educating customers and making recommendations based on their financial needs.
• Assisting with customer account management, including accepting payments, monitoring, and managing customer appointments.
• Meeting company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Developing customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conducting vehicle appraisals accurately using the assessment tool.
• Entering and maintaining customer information in the Point-of-Sale system with accuracy and integrity.
• Upholding compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintaining office security protocols and conducting proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Working efficiently in a rapidly changing environment and handling multiple challenging tasks with ease to meet individual and team performance standards.
• Utilizing strong interpersonal skills to communicate and interact with customers and team members at all levels.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• A professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• A valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• To be at least 18 years of age.
• To pass a background check, which will be conducted in accordance with applicable law.
• The ability to meet the physical demands of the job, which include standing for up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.

Preferred Qualifications and Skills

While not required, we're looking for candidates with:

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) skills, which may be required for certain locations.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your professional and personal growth. Our benefits include:

• A comprehensive new hire training program.
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous company match program.
• Company-Sponsored Life and AD&D Insurance.
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
• Paid Time Off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
• A diverse culture and inclusive environment.
• A relaxed, business casual dress code that includes jeans and sneakers!

About Our Culture

At arenaflex, we're committed to creating a culture that's inclusive, respectful, and supportive. We believe in empowering our employees to achieve their full potential, while also fostering a sense of community and belonging. Our culture is built on the following values:

• Respect: We treat each other with kindness, empathy, and respect.
• Integrity: We operate with honesty, transparency, and accountability.
• Excellence: We strive for excellence in everything we do.
• Innovation: We encourage creativity, experimentation, and continuous improvement.
• Community: We're committed to making a positive impact in the lives of our customers and employees.

How to Apply

If you're passionate about customer service, have a knack for building relationships, and are eager to launch your career, we want to hear from you. Apply now by clicking the link below: Apply for this job We can't wait to hear from you! Apply for this job