Experienced Customer Service Representative – Houston, TX

Join arenaflex, a leading global distributor of chemical ingredients and specialty products, in its mission to provide exceptional customer service and drive business growth. As an Experienced Customer Service Representative, you will play a vital role in creating a positive customer experience by providing timely communication, executing arenaflex's Quality Objectives, and fostering strong customer relationships.

About arenaflex

arenaflex is a global leader in the chemical distribution industry, with a rich history of innovation and customer-centricity. Our company is built on a foundation of trust, integrity, and a passion for delivering exceptional service to our customers. With a diverse range of products and services, we strive to be the go-to partner for businesses seeking reliable, efficient, and cost-effective solutions.

Job Description

As an Experienced Customer Service Representative, you will be responsible for creating a positive customer experience by providing timely communication, executing arenaflex's Quality Objectives, and fostering strong customer relationships. Your primary responsibilities will include:

• Teamwork: Collaborate with teammates to resolve customer issues, ensuring a seamless and efficient service experience.
• Order Entry, Management, and Processing: Efficiently and accurately place, confirm, and manage customer orders, ensuring timely communication regarding order changes.
• Communication: Manage internal and external requests via multiple platforms, remaining organized and concise with communication. Identify and clarify customer needs and concerns, effectively reporting requirements and customer expectations internally to determine a solution.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with customers. Intentional effort is required to develop and foster strong customer relationships, ensuring customer loyalty and retention.
• Data Integrity: Work with the Commercial team and customers to safeguard the integrity and accuracy of customer data, establishing visibility across internal teams to encourage usability by all parties and reduce errors resulting from bad/incorrect data.
• Compliance, Regulations, and Policy Alignment: Ensure that the service provided to customers meets Safety, Quality, and Regulatory expectations, along with any other relevant company policies and procedures.

Your Profile

To succeed in this role, you will need:

• Education and Experience: 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.
• Problem-Solving and Decision-Making Skills: Ability to problem solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
• Interpersonal and Collaboration Skills: Excellent interpersonal skills with a passion for collaboration, skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
• Organization and Prioritization Skills: Strong organization and prioritization skills, with experience with Microsoft Office Suite and Team Collaboration tools.
• CRM Experience: CRM Experience required, preferably Salesforce.

Our Offer

arenaflex aims to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

We offer

• Individual Development: On-the-job training, and development programs designed to help our employees grow in their careers.
• Paid Parental Leave: Comprehensive paid parental leave program to support our employees' family needs.
• Education Assistance Program: Education assistance program to help our employees pursue their educational goals.
• Employee Assistance Program: Employee assistance program to support our employees' mental and physical well-being.
• Healthcare Plan Options: Various healthcare plan options, including medical, dental, and vision coverage.
• 401(k) Plan: 401(k) plan with company match to support our employees' retirement savings.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals without regard to any category protected by federal, state, or local law, including actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, gender, genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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