Experienced Customer Service Associate – Retail Store Operations in South River, NJ at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a leading retail pharmacy and healthcare company, we're committed to providing high-quality products and services that make a positive impact on people's lives. We're now seeking an experienced Customer Service Associate to join our team in South River, NJ.
About arenaflex
arenaflex is a leading retail pharmacy and healthcare company that's been serving communities for over 100 years. We're passionate about delivering exceptional customer experiences and providing high-quality products and services that make a positive impact on people's lives. With a strong commitment to customer satisfaction, we're dedicated to building long-term relationships with our customers and communities.
Job Summary
As a Customer Service Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our retail store. You'll be responsible for providing courteous, friendly, and efficient service to our customers, answering their questions, and resolving any issues that may arise. You'll also be responsible for maintaining a clean and well-organized store environment, processing transactions, and implementing company asset protection procedures to minimize profit loss.
Key Responsibilities
* Models and delivers a distinctive and delightful customer experience
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Recommends items for sale to customers and recommends trade-up and/or companion items
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested
- Processes voids, returns, rain checks, refunds, and exchanges as needed
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Implements Company asset protection procedures to identify and minimize profit loss
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store)
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
Training & Personal Development
* Attends training and completes PPLs requested by Manager or assigned by corporate
- Participates in ongoing training and development programs to enhance skills and knowledge
Essential Qualifications
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- High school diploma or equivalent required
- Previous retail experience preferred
- Ability to lift up to 25 pounds and stand for long periods of time
Preferred Qualifications
* Six months of experience in a retail environment preferred
- Prior work experience with arenaflex preferred
- Fluency in reading, writing, and speaking English (except in Puerto Rico) preferred
- Ability to work in a fast-paced environment and adapt to changing situations
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- Basic computer skills and ability to learn new software and systems
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance
- Our company culture is built on a foundation of respect, empathy, and open communication
- We're passionate about delivering exceptional customer experiences and making a positive impact on people's lives
Compensation, Perks, and Benefits
* Competitive hourly rate: $15.5 - $17.5
- Opportunities for career advancement and professional growth
- Comprehensive training program to help you develop your skills and knowledge
- Competitive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! Apply for this job Apply for this job