Customer Service Assistant – Compassionate Caregiver in Raleigh, NC at arenaflex
At arenaflex, we're committed to delivering exceptional patient care and outstanding service to our community. As a leading healthcare provider in Wake County, we're seeking a dedicated and compassionate Customer Service Assistant to join our team in Raleigh, NC. If you're passionate about providing top-notch customer service and making a positive impact on people's lives, we want to hear from you!
About arenaflex
arenaflex has been serving the community since 1961, with a mission to improve the health and well-being of our community. We're committed to providing outstanding and compassionate care, and we're proud to be the leading provider of health services in Wake County. Our team of dedicated healthcare professionals is passionate about delivering exceptional patient care, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Service Assistant at arenaflex, you'll play a vital role in ensuring that our patients receive exceptional service and support. Your primary responsibilities will include assisting patients with insurance and billing questions, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. You'll also be responsible for maintaining requested average call wait time and projected daily call volume.
Key Responsibilities
* Assist patients with insurance and billing questions via phone, email, or in-person
- Take payments, change or update insurance, update patient demographics, and set payment plans
- Maintain requested average call wait time and projected daily call volume
- Provide exceptional customer service and support to patients and families
- Collaborate with healthcare teams to resolve patient concerns and issues
- Stay up-to-date on insurance and billing policies and procedures
- Participate in ongoing training and education to improve customer service skills and knowledge
Essential Qualifications
* High School Diploma or Equivalent Required
- Associate's Degree in Business Administration or related field preferred
- 2 years of related position experience in healthcare preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in computer software and systems, including Microsoft Office and electronic medical records
Preferred Qualifications
* Experience working in a healthcare setting, preferably in customer service or billing
- Knowledge of insurance and billing policies and procedures
- Certification in customer service or a related field
- Bilingual or multilingual skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in computer software and systems, including Microsoft Office and electronic medical records
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills and a commitment to delivering exceptional patient care
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and education programs, including:
- Ongoing training and education to improve customer service skills and knowledge
- Opportunities for advancement and career growth
- Mentorship and coaching from experienced healthcare professionals
- Access to industry-leading technology and software
- Collaborative and supportive work environment
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values teamwork, compassion, and excellence. Our team of dedicated healthcare professionals is passionate about delivering exceptional patient care, and we're looking for like-minded individuals to join our team. We offer a range of benefits and perks, including:
- Competitive salary and benefits package
- Paid time off and holidays
- Opportunities for advancement and career growth
- Collaborative and supportive work environment
- Access to industry-leading technology and software
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary range: $40,000 - $60,000 per year
- Paid time off and holidays
- Opportunities for advancement and career growth
- Collaborative and supportive work environment
- Access to industry-leading technology and software
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about providing exceptional customer service and making a positive impact on people's lives, we want to hear from you! To apply for this exciting opportunity, please submit your resume and cover letter to our online application portal. We can't wait to hear from you! Apply for this job now! Apply for this job