Experienced Customer Service Associate – Retail Store Operations in Champaign, IL at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate in our Champaign, IL store, you'll play a vital role in creating a welcoming and engaging environment for our customers. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing your career with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare and retail company that's dedicated to helping people live healthier, happier lives. With a rich history of innovation and a commitment to excellence, we've become a trusted partner for millions of customers around the world. Our team of passionate and dedicated professionals is united by a shared purpose: to make a positive impact on people's lives.

Job Summary

As a Customer Service Associate at arenaflex, you'll be responsible for delivering exceptional customer experiences, operating cash registers, and maintaining a clean and organized store environment. You'll work closely with our customers, answering questions, resolving issues, and providing personalized recommendations to help them find the products they need. If you're a team player with excellent communication skills, a positive attitude, and a passion for customer service, we encourage you to apply for this exciting opportunity!

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Essential Qualifications

* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required
• Previous retail experience preferred, but not required

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Fluency in reading, writing, and speaking English (Except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced retail environment
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 25 pounds and stand for long periods
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have opportunities to:

• Develop your customer service skills and expertise
• Learn about our products and services
• Participate in training and development programs
• Take on new challenges and responsibilities
• Collaborate with a talented and dedicated team
• Enjoy a competitive salary and benefits package

Work Environment and Company Culture

Our Champaign, IL store is a dynamic and fast-paced environment where you'll have the opportunity to work with a diverse team of professionals. As a Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Hourly pay rate: $15 - $17.5
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services
• Access to training and development programs

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job