Experienced Customer Service Specialist – Retail Sales and Customer Experience

Join arenaflex, a leading paint and coatings company, as a Customer Service Specialist in our Columbia, SC store. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of product knowledge and store appearance.

About arenaflex

At arenaflex, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. With a rich history of innovation and a commitment to excellence, we strive to create a workplace that is inclusive, supportive, and empowering for our employees. Our people are the driving force behind our success, and we invest in their growth, development, and well-being.

Responsibilities

As a Customer Service Specialist, you will be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service, product knowledge, and problem-solving skills
• Assisting customers in person and over the phone by determining their needs and presenting appropriate products and services
• Building productive relationships with wholesale and retail customers, understanding their needs, and providing tailored solutions
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Qualifications

To be successful in this role, you will need:

• To be at least 18 years of age
• To be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• To have a valid, unrestricted Driver's License
• To be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• To be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• Having at least a High School diploma or GED
• Having at least one (1) year experience working in a delivery, retail, or customer service position
• Having previous work experience selling paint and paint-related products
• Having previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong product knowledge and ability to learn new products and services
• Ability to work effectively in a team environment
• Strong customer service skills, with a focus on delivering exceptional customer experiences
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have opportunities to:

• Learn about new products and services
• Develop your sales and customer service skills
• Participate in training and development programs
• Take on additional responsibilities and challenges
• Collaborate with colleagues to achieve sales goals and improve customer satisfaction

Work Environment and Company Culture

Our Columbia, SC store is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team of professionals. As a Customer Service Specialist, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving sales growth. Our company culture is built on the principles of inclusivity, respect, and empowerment, and we strive to create a workplace that is supportive and rewarding for our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Opportunities for bonuses and commissions
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and empowering for all employees. Apply for this job