Experienced Pharmacy Data Entry Supervisor – Team Leadership and Operations Management

Are you a motivated and results-driven professional with a passion for pharmacy operations and team leadership? Do you have a strong background in data entry, customer service, and supervisory experience? If so, we invite you to join arenaflex, a dynamic and growing healthcare organization, as an Experienced Pharmacy Data Entry Supervisor.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and customer service. Our team of dedicated professionals is committed to making a positive impact in the lives of our patients and customers. As a valued member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same.

Job Summary

The Experienced Pharmacy Data Entry Supervisor is responsible for managing the pharmacy data entry team, activities, processing, order fulfillment, and deliverables associated with assigned Pharmacy Program(s). This role requires a strong leader who can motivate and guide a team of data entry specialists to achieve exceptional results. The successful candidate will have a proven track record of supervisory experience, excellent communication and interpersonal skills, and a strong understanding of pharmacy operations and regulations.

Key Responsibilities

* Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team

• Serve as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
• Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
• Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex
• Monitor attendance, weekly timecard approval, and PTO requests
• Ensure pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
• Assist Team Leads with answering questions regarding best practices
• Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
• Identify operational issues, suggest, and implement improvements
• Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
• Monitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
• Perform routine audits to ensure standard operating procedure (SOP) compliance
• Ensure completion of new hire on-boarding and competency training
• Preparing reports and analyzing data to assist management of goals
• Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
• Keep management updated on all activities, metrics, and issues
• Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
• Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
• Ensure that staff receive the training needed to be proficient in their roles
• Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
• Provide high quality customer service to patients and doctors while protecting patient confidentiality
• Perform all other duties as assigned

Qualifications

* Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience

• Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
• Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting
• Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed
• Nationally certified through the PTCB or another approved certifying agency (preferred, but not required)
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Experience with HIPAA, PDMA, cGMP adverse events
• Experience with insurance procedures, drug reimbursement issues, and claim adjudication process

Knowledge, Skills & Abilities

* Ability to coach, train, and motivate employees and evaluate their performance

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stakeholders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction
• Thorough understanding of the State of Kentucky Board of Pharmacy Regulations
• Personal initiative and commitment to team and organizational goals
• Ability to work independently with minimal supervision
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to accept changing workflows and unexpected demands requiring flexibility
• Excellent verbal and written communication skills
• Excellent analytical, problem-solving, and decision-making skills
• Excellent interpersonal and customer service skills
• Excellent organization skills with attention to detail
• Excellent typing/keyboard skills
• Ability to learn from a variety of techniques
• Ability to accept ambiguity at times and apply decision-making skills to determine course of action
• Ability to follow established process flows
• Ability to perform accurately and efficiently when inputting information into computer software
• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade
• Ability to recognize subtle differences in names and numbers
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations

Physical Demands

* Location of job activities 100% inside

• Stand and sit for prolonged periods of time

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools

How to Apply

If you are a motivated and results-driven professional with a passion for pharmacy operations and team leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you! Apply for this job