Experienced Full Stack Customer Service Team Lead – Bilingual in Corinth, TX
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our team members to be the ultimate problem solvers and deliver fast, friendly, and customer-focused experiences that our customers love. We're now seeking an experienced Full Stack Customer Service Team Lead – Bilingual in Corinth, TX to join our team and help us lead the way in legendary customer service.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our commitment to diversity, equity, and inclusion is at the heart of everything we do. We believe that our differences are what make us stronger, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Job Summary
As a Full Stack Customer Service Team Lead – Bilingual in Corinth, TX, you'll be responsible for leading a team of customer service representatives in delivering exceptional customer experiences. You'll be the ultimate problem solver, coach, and mentor, empowering your team to be the best they can be. You'll work closely with management to identify areas for improvement and implement processes that increase efficiency and customer satisfaction.
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- Collaborate with management to develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and make recommendations for process improvements.
- Develop and maintain relationships with customers to ensure their needs are met and exceeded.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
- Bilingual (English/Spanish) – Fluent in both verbal and written forms.
Preferred Qualifications
* Experience in a fast-paced, dynamic customer service environment.
- Proven track record of success in leading high-performing teams.
- Strong analytical and problem-solving skills.
- Ability to work in a team environment and collaborate with cross-functional teams.
- Experience with customer relationship management (CRM) software.
- Familiarity with arenaflex products and services.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.
Work Environment and Company Culture
* arenaflex is a dynamic, fast-paced environment that requires flexibility and adaptability.
- We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
- We believe in work-life balance and offer flexible scheduling options.
- We're a family-owned company with a strong sense of community and camaraderie.
Compensation and Perks
* Pay from $28 to $35 per hour with significant growth and earning potential!
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Multiple bonus programs and opportunities for professional growth and development.
- Employee Perks, including best-in-class facilities, fitness center, and walking paths.
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Full Stack Customer Service Team Lead – Bilingual in Corinth, TX. Apply for this job