Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in a Fast-Paced Retail Environment

At arenaflex, we're committed to providing our customers with the best possible experience, and we're looking for a talented and compassionate Pharmacy Customer Service Associate to join our team in Austin, TX. As a key member of our pharmacy team, you'll play a vital role in delivering exceptional patient care, ensuring seamless customer interactions, and upholding the highest standards of professionalism and integrity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner in the healthcare industry. Our team of passionate and dedicated professionals is driven by a shared vision of delivering exceptional patient care and exceeding customer expectations.

Job Summary

As a Pharmacy Customer Service Associate, you'll be responsible for providing exceptional patient care, processing prescriptions, and delivering outstanding customer service in a fast-paced retail environment. You'll work closely with our pharmacists, technicians, and other team members to ensure seamless interactions and a positive experience for our customers.

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and suggesting trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Reviews and complies with the arenaflex Pharmacy Code of Conduct.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

* Prefer six months of experience in a retail environment.

• Prefer to have prior work experience with arenaflex.
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer the knowledge of store inventory control.
• Prefer PTCB certification.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong customer service skills and a commitment to delivering exceptional patient care.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development, including promotions and career advancement.
• Access to ongoing education and training programs to stay up-to-date with the latest industry developments and best practices.
• Collaborative and supportive work environment that encourages teamwork and open communication.

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• Our team is passionate about delivering exceptional patient care and exceeding customer expectations.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Compensation, Perks, and Benefits

* Competitive hourly rate ($16-$18 per hour).

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional growth and development, including promotions and career advancement.
• Collaborative and supportive work environment that encourages teamwork and open communication.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care and exceeding customer expectations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job