Experienced Full Stack Product Manager – Conversational AI Strategy for Help and Customer Experience

Are you a seasoned product manager with a passion for innovation and customer-centricity? Do you have a proven track record of delivering best-in-class customer experiences through conversational AI? If so, we invite you to join arenaflex, a global ecommerce leader, as a Sr. Product Manager, Digital AI Chat Bot in Austin, TX. At arenaflex, we're more than a platform – we're a community of passionate thinkers, innovators, and dreamers who are changing the way the world shops and sells. Our mission is to empower millions of buyers and sellers in over 190 markets around the world, while pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

About the Team and the Role

The AI Self Service team at arenaflex defines and builds features that optimize the way customers find and access helpful customer support content and services anywhere within their digital journey. With hundreds of millions of items listed on our platform at any time, we operate at a unique scale that puts us in a position to innovate and provide immediate value to the business. Our team works closely with Product Development, Site Search, Data Science, Quality Engineering, Design, and other cross-domain organizations to build scalable solutions that are used by millions of customers across the globe every day. We're seeking an experienced Sr. Product Manager responsible for defining our long-term Conversational AI strategy for Help and turning it into excellent customer experiences, every step of the way. The Sr. Product Manager will work closely with all partners across the business within a fast-moving, goal-oriented culture of business partners, customers, peer Product Managers, development teams, QA, reporting, and other functions, to meet product goals and improve the customer experience when they need help.

Key Responsibilities:

* Develop, maintain, and complete a Conversational AI product roadmap for Customer Service

• Responsible for the planning and execution throughout the product life cycle, including gathering and prioritizing customer requirements, defining the vision, and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals
• Expand customer use cases that can be resolved via voice or digital AI-driven experiences and ensure a continuous feedback loop from contact centers and customers to identify difficulties and improvement opportunities
• Communicate plans and evangelize the AI-driven self-service products across the organization, drive integration, and ensure desired positive impact is achieved
• Establish and refine processes to ensure quality and accuracy in the Conversational AI channels

What You Will Bring:

* 7+ years in product management with at least 3 years in an Agile environment

• 2+ years of direct experience building a successful text and/or voice conversational bot in e-commerce marketplaces
• 2+ years leading a product related to machine learning or natural language processing (NLP) applied to consumer web applications
• Experience in experimentation, building pilots, and A/B testing
• Excellent leadership and communication skills across all levels of the organization. Able to build strategic relationships across the organization and levels
• Collaboration skills and attitude to develop a collaborative environment with both engineering and business resources across multiple time zones
• Possess the ability to balance innovation and operational effectiveness, able to optimize productivity and efficiency when working with partners
• A willingness to seek answers and remain well-informed of industry offerings and emerging technologies to create a successful product and customer experience
• Track record of delivering best-in-class customer experiences
• Conversational UX Design experience a strong plus

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. As a Sr. Product Manager, you'll have access to:

• Opportunities to work on high-impact projects that drive business growth and customer satisfaction
• Collaborative environment with cross-functional teams, including Product Development, Site Search, Data Science, Quality Engineering, Design, and more
• Access to training and development programs to enhance your skills and knowledge in product management, machine learning, and NLP
• Mentorship and coaching from experienced leaders and peers
• Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and technologies

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on the values of:

• Authenticity: We're true to ourselves and our customers
• Boldness: We take risks and innovate to stay ahead
• Community: We work together to achieve our goals
• Empowerment: We give our employees the autonomy to make decisions and take ownership

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Base salary: $156,000 - $245,300 (commensurate with experience)
• Target bonus: up to 20% of base salary
• Restricted stock units (RSUs): eligible for participation in our equity compensation program
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) eligibility, and paid time off
• Flexible work arrangements, including remote work options and flexible hours
• Access to our employee assistance program, including mental health resources and employee discounts

How to Apply:

If you're a motivated and experienced product manager with a passion for conversational AI, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us:

If you have a need that requires accommodation, please contact us at [insert contact email]. We'll make every effort to respond to your request for accommodation as soon as possible.

View Our Commitment to Digital Accessibility:

arenaflex is committed to ensuring digital accessibility for people with disabilities. Please visit our website to learn more about our commitment to accessibility.

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