Experienced Part-Time Customer Service Supervisor – Nashville, TN

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of growth, collaboration, and innovation. As a leading global off-price retailer, we're committed to empowering our team members to thrive in their careers and make a meaningful impact. If you're a motivated and customer-focused individual with a passion for leadership, we invite you to join our vibrant team as a Part-Time Customer Service Supervisor in Nashville, TN. About arenaflex arenaflex is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering high-quality products at unbeatable prices. Our global presence spans four Home Offices, Distribution Centers, and Retail Stores, offering a dynamic and inclusive work environment that values diversity, collaboration, and professional development. Job Description As a Part-Time Customer Service Supervisor at arenaflex, you'll play a critical role in promoting an exceptional customer experience and leading a team of Associates at the front of store. Your primary responsibilities will include: * Creating a positive internal and external customer experience by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service. * Promoting a culture of honesty and integrity, maintaining confidentiality, and taking an active role in training and mentoring Associates on front-end principles. * Training and coaching Associates on personalizing the customer experience while promoting loyalty programs, assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates. * Addressing customer concerns and issues promptly, ensuring a positive customer experience, and ensuring Associates execute tasks and activities according to store plan, prioritizing as needed. * Communicating accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates, and providing and accepting recognition and constructive feedback. * Partnering with Management on Associate training needs to increase effectiveness, ensuring adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting and participating in store shrink reduction goals and programs. * Promoting safety awareness and maintaining a safe environment, and performing other duties as assigned. Who We're Looking For We're seeking a motivated and customer-focused individual with a passion for leadership and a strong understanding of merchandising techniques. The ideal candidate will possess: * Availability to work a flexible schedule, including nights and weekends * Strong communication and organizational skills with attention to detail * Ability to respond appropriately to changes in direction or unexpected situations * Team player with the ability to work effectively with peers and supervisors * Ability to train others * 1 year retail experience and 6 months of leadership experience Benefits As a valued member of the arenaflex team, you'll enjoy a competitive salary and benefits package, including: * Associate discount * EAP * Smoking cessation * Bereavement * 401(k) Associate contributions * Child care & cell phone discounts * Pet & legal insurance * Credit union * Referral bonuses * 401(k) match * Medical/dental/vision * HSA * Health care FSA * Life insurance * Short/long term disability * Paid parental leave * Paid holidays/vacation/sick * Auto/home insurance discounts * Scholarship program * Adoption assistance Work Environment and Company Culture arenaflex is committed to providing a supportive work environment that values diversity, collaboration, and professional development. Our open-door policy and inclusive culture foster a sense of community and belonging, while our competitive salary and benefits package demonstrate our commitment to our team members' well-being. Compensation This part-time position has a starting pay range of $13.00 to $13.50 per hour, with actual starting pay determined by a number of factors, including relevant skills, qualifications, and experience. How to Apply If you're a motivated and customer-focused individual with a passion for leadership, we invite you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR representative directly. We look forward to welcoming you to the arenaflex team!

Join Our Team Today!

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of growth, collaboration, and innovation. If you're a motivated and customer-focused individual with a passion for leadership, we invite you to join our vibrant team as a Part-Time Customer Service Supervisor in Nashville, TN.

About arenaflex

arenaflex is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering high-quality products at unbeatable prices.

Job Description

As a Part-Time Customer Service Supervisor at arenaflex, you'll play a critical role in promoting an exceptional customer experience and leading a team of Associates at the front of store. Your primary responsibilities will include:

• Creating a positive internal and external customer experience by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service.
• Promoting a culture of honesty and integrity, maintaining confidentiality, and taking an active role in training and mentoring Associates on front-end principles.
• Training and coaching Associates on personalizing the customer experience while promoting loyalty programs, assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates.
• Addressing customer concerns and issues promptly, ensuring a positive customer experience, and ensuring Associates execute tasks and activities according to store plan, prioritizing as needed.
• Communicating accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates, and providing and accepting recognition and constructive feedback.
• Partnering with Management on Associate training needs to increase effectiveness, ensuring adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting and participating in store shrink reduction goals and programs.
• Promoting safety awareness and maintaining a safe environment, and performing other duties as assigned.

Who We're Looking For

We're seeking a motivated and customer-focused individual with a passion for leadership and a strong understanding of merchandising techniques. The ideal candidate will possess:

• Availability to work a flexible schedule, including nights and weekends
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player with the ability to work effectively with peers and supervisors
• Ability to train others
• 1 year retail experience and 6 months of leadership experience

Benefits

As a valued member of the arenaflex team, you'll enjoy a competitive salary and benefits package, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Work Environment and Company Culture

arenaflex is committed to providing a supportive work environment that values diversity, collaboration, and professional development. Our open-door policy and inclusive culture foster a sense of community and belonging, while our competitive salary and benefits package demonstrate our commitment to our team members' well-being.

Compensation

This part-time position has a starting pay range of $13.00 to $13.50 per hour, with actual starting pay determined by a number of factors, including relevant skills, qualifications, and experience.

How to Apply

If you're a motivated and customer-focused individual with a passion for leadership, we invite you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR representative directly. We look forward to welcoming you to the arenaflex team! Apply for this job