Experienced Pharmacy Technician - Retail Customer Care Specialist

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We're seeking an experienced Pharmacy Technician to join our retail customer care team at arenaflex. As a key member of our team, you will be responsible for providing exceptional customer service, resolving prescription-related inquiries, and ensuring accurate and timely assistance to our customers. If you're passionate about delivering outstanding customer experiences and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity.

Primary Job Duties & Responsibilities:

-

Customer Service and Support:

Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. -

Prescription Verification and Validation:

Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. -

Documentation and Resolution:

Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively. -

Guidance and Support:

Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. -

System Operations:

Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions. -

Collaboration and Communication:

Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. -

Issue Escalation:

Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. -

Performance Monitoring and Improvement:

Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities. -

Industry Knowledge and Expertise:

Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.

Required Qualifications:

-

Problem-Solving and Decision-Making Skills:

Working knowledge of problem-solving and decision-making skills. -

Licensure:

For regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont. -

Rhode Island Pharmacy Technician License:

Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire.

Preferred Qualifications:

-

Certified Patient Care Technician (CPCT):

Certified Patient Care Technician (CPCT) preferred. -

Licensed Pharmacy Technician in Rhode Island or Massachusetts:

Licensed Pharmacy Technician in Rhode Island or Massachusetts.

Education:

-

Verifiable High School Diploma or Equivalent:

Verifiable high school diploma or equivalent required.

Work Environment and Company Culture:

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're passionate about delivering exceptional customer experiences. We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families.

Compensation, Perks, and Benefits:

-

Competitive Wages:

The typical pay range for this role is: $17.00 - $31.30. -

CVS Health Bonus, Commission, or Short-Term Incentive Program:

This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. -

Great Benefits:

We take pride in our comprehensive and competitive mix of pay and benefits, including: - Affordable medical plan options - A 401(k) plan (including matching company contributions) - An employee stock purchase plan - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer a range of learning benefits, including: -

Training and Development Programs:

We provide regular training and development programs to help our colleagues build new skills and advance their careers. -

Mentorship Opportunities:

We offer mentorship opportunities to help our colleagues develop their skills and achieve their career goals. -

Career Advancement:

We're committed to helping our colleagues advance their careers and achieve their goals.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Application Window:

We anticipate the application window for this opening will close on: 03/24/2025.

Join Our Team:

At arenaflex, we're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers. If you're passionate about delivering outstanding customer service and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity. Apply for this job