Experienced Customer Care Advocate – Delivering Exceptional Experiences in a Collaborative Environment

At arenaflex, we're passionate about creating a world where people can dream, do, and grow. As a leading innovator in the industry, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're now seeking an experienced Customer Care Advocate to join our team and help us achieve this vision.

About arenaflex

arenaflex is a world-changing company that's growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. Our collaborative and respectful work environment is built on teamwork, flexibility, and respect, making us an ideal place for talented individuals to grow professionally and personally.

The Role

As a Customer Care Advocate, you'll be an integral part of our Experience Center East Customer Care Team, ensuring that all customer requests are addressed in a personalized and proactive manner. You'll respond to inbound communications from customers, dealers, and third parties, generated through multiple channels across our TFS, LFS, and Private Label portfolios, and take the necessary steps to resolve the inquiry while delivering an exceptional experience.

Key Responsibilities

* Accurately and timely handle all aspects of customer inquiries, account maintenance, and transactions

• Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence
• Analyze account characteristics and work with customers to resolve their issues, while providing "best in class" customer service
• Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand
• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures
• Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes

What You Bring

* High School Diploma or GED

• College degree or equivalent work experience preferred
• Focus on timely and accurate responses to customers
• Excellent verbal communication and interpersonal skills
• Consistent adherence to the applicable call model
• Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment

What We'll Bring

At arenaflex, we're committed to providing a comprehensive benefits package that supports your growth and well-being. Some highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Flexible spending accounts

Belonging at arenaflex

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applying

If you're passionate about delivering exceptional experiences and growing with a world-changing company, we encourage you to apply. Please submit your application through our website or by emailing your resume and cover letter to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Center Operating Hours

You must be available to work a shift between the hours of 8 am-5 pm.

Training

Training for this position will be from 8 am-5 pm Eastern time for 12 weeks. The first 6 weeks will be virtual, and the second 6 weeks will be in-office training.

Pay/Benefits

Competitive base salary as well as benefits effective day 1. Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Contact Us

Have a question, need assistance with your application, or do you require any special accommodations? Please send an email to [[email protected]](mailto:[email protected]). Apply for this job