Experienced Disability Access Service Video Chat Specialist – Tampa, FL

Join the arenaflex team as a highly skilled Disability Access Service Video Chat Specialist in our Tampa, FL location. As a key member of our team, you will play a vital role in assisting Guests with disabilities by providing exceptional service and support through our video chat platform. If you are passionate about delivering outstanding Guest experiences and have a strong interest in accessibility services, we encourage you to apply for this rewarding opportunity.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been a leader in innovation and customer service for over nine decades. Our commitment to providing exceptional experiences for our Guests is unwavering, and we are dedicated to creating a culture of inclusivity and accessibility for all. As a Disability Access Service Video Chat Specialist, you will be part of a team that is passionate about making a difference in the lives of our Guests with disabilities.

Responsibilities

As a Disability Access Service Video Chat Specialist, you will be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
• Ability to assess situational examples to gain understanding of Guest challenges
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Proficient in recommending accessibility services and resources available for Guests to improve support
• Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
• Able to maintain integrity in intensified interactions
• Able to seek consult in difficult conversations
• Provide general Resort information and Itinerary planning support based on accessibility needs
• Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed

Requirements

To be successful in this role, you will need:

• Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-haves

While not required, the following skills and experiences are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the arenaflex Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a valued member of our team, you will enjoy:

• Employee Discount
• Health Insurance
• 401K Plan

Work Environment and Company Culture

As a Disability Access Service Video Chat Specialist, you will be working in a fast-paced and dynamic environment that requires strong communication and problem-solving skills. Our team is passionate about delivering exceptional Guest experiences, and we are committed to creating a culture of inclusivity and accessibility for all. Our work environment is collaborative, supportive, and fun, with opportunities for growth and development.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. As a Disability Access Service Video Chat Specialist, you will have opportunities to learn and grow in your role, with access to training and development programs that will help you achieve your career goals. Our company culture values innovation, creativity, and continuous learning, and we encourage our team members to take ownership of their development and growth.

Compensation and Perks

The starting pay rate for this position is $18.15/hour. In addition to competitive compensation, you will enjoy a range of benefits and perks, including employee discounts, health insurance, and a 401K plan.

How to Apply

If you are passionate about delivering exceptional Guest experiences and have a strong interest in accessibility services, we encourage you to apply for this rewarding opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job