Experienced On-Site Customer Service Representative – Consignment Sales and Inventory Management

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As an Experienced On-Site Customer Service Representative, you'll play a vital role in ensuring customer satisfaction by processing orders accurately and in a timely manner. This dynamic position requires you to work more than 50% of the time at the customer location, fostering strong relationships and promoting arenaflex's assets.

Job Summary:

We're seeking a highly motivated and customer-focused individual to join our team as an Experienced On-Site Customer Service Representative. In this role, you'll be responsible for sourcing products, negotiating sales, and expediting backorders to meet customer demands. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to thrive in this fast-paced environment. If you're passionate about delivering outstanding customer service and driving business results, we encourage you to apply.

Key Responsibilities:

* Orders items to ensure appropriate inventory levels are maintained for Consignment customers, ensuring timely and accurate fulfillment of customer orders.

• Sources products from branch inventory, Distribution Center inventory, or supplier inventory to meet customer demands.
• Identifies and sells arenaflex's assets, sometimes requiring product location and procurement.
• Negotiates sale prices and purchase prices within established parameters to maximize arenaflex's Gross Profit.
• Proactively generates sales by promoting arenaflex's products to existing customers, fostering strong relationships and driving business growth.
• Expedites backorders by pulling inventory and preparing orders for shipment to customers.
• Handles customer returns and places orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• Adjusts non-contract customer pricing to meet customer demands while maximizing arenaflex's profit.
• Minimizes Branch freight cost by determining the most cost-effective method to fulfill customer orders.
• Interacts with customers to obtain and fulfill orders correctly, and interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction and drive business results.
• Assists customers by troubleshooting via telephone or email and identifying correct parts.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned, responding to customer inquiries, providing quotes, and taking customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).

Essential Qualifications:

* Typically requires a high school diploma or GED.

• Excellent customer service and communication skills, with the ability to multitask and manage time effectively.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail are essential for success in this role.

Preferred Qualifications:

* Previous experience in customer service, sales, or a related field.

• Knowledge of inventory management and sales processes.
• Familiarity with arenaflex's products and services.
• Strong problem-solving and analytical skills.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively.
• Strong problem-solving and analytical skills.
• Moderate computer skills, including information processing and business systems.
• Good driving record and reliability.
• Organization and attention to detail are essential for success in this role.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to supporting your professional growth and development. As an Experienced On-Site Customer Service Representative, you'll have access to:

• Regular training sessions to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that fosters collaboration and innovation.
• A comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As an Experienced On-Site Customer Service Representative, you'll work in a customer-facing role, interacting with customers to obtain and fulfill orders correctly. You'll also collaborate with Account Representatives to ensure customer satisfaction and drive business results. Our company culture is built on a foundation of respect, empathy, and open communication, ensuring a positive and supportive work environment.

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefits package, including:

• Options for healthcare coverage.
• 401(k) plan with company match.
• Tuition reimbursement.
• Vacation, sick, and holiday pay.
• Opportunities for career advancement and professional growth.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for the Experienced On-Site Customer Service Representative role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job