Experienced Customer Service Representative Senior – Airport Operations and Mobility Solutions
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the automotive rental and leasing industry. As a Customer Service Representative Senior (CAR Sr) at our Enterprise brand, you'll play a vital role in shaping the future of mobility and making a real difference in the lives of our customers.
About arenaflex
arenaflex is the largest and fastest-growing privately owned automotive rental and leasing company in North America. Our Enterprise brand has been consistently recognized as one of the top places to work, and we're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and teamwork. With a shared vision to become the world's best and most trusted mobility company, we're committed to delivering exceptional customer experiences and exceeding our customers' expectations.
Job Summary
We're seeking an experienced Customer Service Representative Senior (CAR Sr) to join our team at our Enterprise brand in San Diego, CA. As a CAR Sr, you'll provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You'll gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins, and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as:
+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Essential Qualifications
* Must be at least 18 years old
- This position requires a valid Driver's License
- Must have a high school diploma or GED equivalent
- Must have at least 1 year prior customer service or sales experience (retail, customer-facing preferred)
- Apart from religious observances, must be able to work full time (40 hours/week) 3:00pm-midnight Thursday-Monday
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Preferred Qualifications
* Previous experience in the automotive rental or leasing industry
- Knowledge of rental terms and conditions, vehicle features, and other services
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic accounting and administrative skills
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a team environment and adapt to changing situations
- Basic accounting and administrative skills
- Ability to learn and understand rental terms and conditions, vehicle features, and other services
- Ability to sell optional protection products, upgrades, fuel options, and other additional equipment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a CAR Sr, you'll have opportunities to learn and develop new skills, including:
- Local training and hands-on experience
- Opportunities for career advancement and professional growth
- Access to ongoing training and development programs
- Collaborative and supportive work environment
Work Environment and Company Culture
Our Enterprise brand is a dynamic and supportive work environment that fosters growth, innovation, and teamwork. As a CAR Sr, you'll be part of a team that's passionate about delivering exceptional customer experiences and exceeding our customers' expectations. We're committed to creating a work environment that's inclusive, diverse, and respectful, and we're proud to offer a range of benefits and perks that support our employees' well-being and success.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Pay for this position starts at $19.75/hour
- Opportunities for career advancement and professional growth
- Access to ongoing training and development programs
- Collaborative and supportive work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts and perks
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your relevant experience and qualifications. We can't wait to hear from you! Apply Job! Apply for this job