Experienced Customer Service and Sales Associate – Escape the Mystery Room Game Master

Are you a people person with a passion for creating unforgettable experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at arenaflex as a Customer Service and Sales Associate – Escape the Mystery Room Game Master. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting arenaflex's immersive game experiences, and contributing to the overall success of our interactive entertainment venue.

About arenaflex

arenaflex is a leading provider of immersive entertainment experiences, connecting people through shared, interactive fun. With a mission to become the leader in providing an interactive and engaging entertainment experience, we strive to create a unique and memorable experience for our guests. Our brand has grown to roughly 30 locations, offering a wide variety of family-focused, experiential game activities. In 2018, we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.

What We're Looking For

We're seeking a goal-oriented, enthusiastic, and service-oriented individual to join our team as a Customer Service and Sales Associate – Escape the Mystery Room Game Master. As a Game Master, your primary goal is to "facilitate fun" by constantly interacting with and servicing visiting players as they arrive for their reserved game times. This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities.

Key Responsibilities

As a Customer Service and Sales Associate – Escape the Mystery Room Game Master, you will be responsible for:

• Representing the arenaflex brand in a friendly and professional manner during every customer/employee interaction
• Exhibiting polite, respectful behavior as guests enter, experience, and exit the venue
• Going above and beyond to meet the needs of our visiting guests, actively looking for ways to wow them
• Achieving team and individual goals by promoting and selling all arenaflex game services and VIP Reward offers
• Enthusiastically greeting new guests as they arrive for their scheduled appointments or simply stop in to inquire about the experience
• Using excellent verbal skills to provide information to guests about the overall game experience, room options, and safety rules
• Exhibiting good manners as you guide each guest to their selected game room
• Providing a (teeny-tiny) hint to help our guests get moving again, without giving away clues
• Supporting, encouraging, and affirming their game strategy as they exit their rooms, and inviting them back in the future after taking a keepsake photo using our greenscreen technology
• Being an active contributor to daily housekeeping operations, including the quick, sanitizing, and accurate recovery of each game room immediately after use
• Having an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Arranging furniture, backdrops, props, or window displays, as outlined by company standards
• Ensuring signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
• Performing daily opening/end-of-day tasks

Requirements for Consideration

To be considered for this exciting opportunity, you must:

• Possess a High School diploma (or GED)
• Have at least 1 year of previous customer service experience
• Be able to lift up to 50lbs
• Successfully pass 2 – 3 professional reference checks
• Be able to work a flexible schedule, including nights, weekends, and holidays
• Have the ability to adapt during slow reservation days and fast-paced reservation days, as well as with large groups of 50 or more visiting players
• Possess multi-tasking capability and good time management skills

What We Offer

As a valued member of our team, you will enjoy:

• A Fun/Casual, Family-Friendly Workplace
• Collaborative, Engaged Co-Workers/Managers
• Paid Training + A 90-Day On-the-Job Training Program
• Work-Life Balance! (Mystery Associates typically work varied 4 – 5 hour shifts between the hours of 10am – 9pm)
• Career Advancement
• A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
• A Company That Encourages "Being Yourself" (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)

Benefits

* Employee discount

• Flexible schedule

Shifts

* Day shift

• Evening shift
• Morning shift

Work Location

* In person

How to Apply

If you're ready to join our dynamic team and become a part of the arenaflex family, please email a copy of your resume for immediate consideration. Don't miss out on this exciting opportunity to grow and develop with a company that is changing the face of how people interact socially through live games and activities. Apply Job! Apply for this job