Experienced Senior Loan Consultant – Customer Service and Business Development

At arenaflex, we believe that the success of our company is directly tied to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who genuinely care. This approach sets us apart from our competitors and has been a key factor in our growth and success. Our motto, "Success is the only option," reflects our unwavering dedication to excellence and our relentless pursuit of improvement. arenaflex offers a comprehensive benefits package for employees and their dependents, including medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance, and an employee assistance program. We also provide optional benefits such as critical care, auto, home, and pet insurance, as well as other ancillary insurance options.

Job Summary:

We are seeking an experienced Senior Loan Consultant to join our team at arenaflex. As a key member of our branch, you will play a vital role in supporting the Branch Manager in overseeing the efficient operation of the branch and ensuring that all operational functions are completed to the highest standard. Your primary focus will be on conveying a sense of trust, service, security, and satisfaction to our customers and staff.

Key Responsibilities:

* Assist the Branch Manager in managing and motivating staff to meet goals and objectives related to branch profitability, volume, lending, credit quality, collections, and expense.

• Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
• Collaborate with the Branch Manager to develop business relationships within the community and sell products and services to meet sales goals.
• Assist customers in implementing solutions and monitor overall customer satisfaction.
• Support the Branch Manager with matters related to hiring, staffing, training, performance reviews, and terminations as applicable.
• Ensure a high level of customer service and maintain a positive reputation for arenaflex.
• Perform other duties as assigned by the Branch Manager.

Essential Qualifications:

* High School Diploma or GED from an accredited institution

• At least 5 years of experience in consumer finance or a related field
• Ability to work with minimal supervision
• Excellent communication skills
• Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel, and Word Applications

Preferred/Desired Qualifications:

* Associate's or Bachelor's Degree

• Bilingual, Spanish/English

Skills and Competencies:

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong customer service skills and a commitment to delivering exceptional customer experiences
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Regular performance reviews and feedback
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• A culture that values innovation, creativity, and continuous learning

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our office environment is collaborative and supportive, with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks, including:

• Comprehensive benefits package
• Flexible work arrangements
• Opportunities for professional development and growth
• A positive and supportive work environment
• A culture that values diversity, equity, and inclusion

Compensation and Benefits:

* The salary range for this position is $23.00 - $26.00 per hour, based on the specific Knowledge, Skills, Abilities, and/or Experience of the selected candidate.

• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
• Comprehensive benefits package, including medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance, and an employee assistance program.
• Optional benefits, including critical care, auto, home, and pet insurance, as well as other ancillary insurance options.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job