Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As an Experienced Order Processing Specialist, you'll play a vital role in our customer service and logistics team, ensuring seamless order processing and management from start to finish. If you're passionate about delivering top-notch service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions and services, empowering businesses to succeed in a rapidly changing world. Our team of experts is passionate about delivering exceptional customer experiences, driving business growth, and fostering a culture of innovation and collaboration. As a valued member of our team, you'll have the opportunity to work with cutting-edge technologies, collaborate with talented professionals, and contribute to the development of groundbreaking solutions. Key Responsibilities As an Experienced Order Processing Specialist, you'll be responsible for: * Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. * Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice. * Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents. * Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges. * Updating databases with the status of returned materials issues and accounts for returns inventory. * Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. * Ensuring service information is accessible by sorting and filing documents/forms. * Handling requests for additional company materials. * Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems. * Coordinating and performing activities associated with the transfer of consigned material. * Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers. Essential Qualifications * Direct customer support experience, including administrative experience. * Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. * Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. * Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired. * Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience. Preferred Qualifications * Experience working in a fast-paced, dynamic environment. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Proficiency in multiple software applications, including ERP systems. * Experience with data entry and database management. Skills and Competencies To succeed in this role, you'll need: * Excellent communication and interpersonal skills. * Strong attention to detail and organizational skills. * Ability to work in a fast-paced, dynamic environment. * Proficiency in multiple software applications, including ERP systems. * Experience with data entry and database management. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Order Processing Specialist, you'll have access to: * Ongoing training and development opportunities. * Mentorship and coaching from experienced professionals. * Opportunities for advancement and career growth. * A dynamic and supportive work environment. Work Environment and Company Culture arenaflex is a collaborative and innovative work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As an Experienced Order Processing Specialist, you'll be part of a dynamic team that's committed to making a difference. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * $25.00 - $28.00 per hour. * 401(k) matching. * Paid Time Off. * Sick Time. * A generous benefits package that pays 100% of medical, dental, and vision. * Short-term disability. How to Apply If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Apply now to join our team as an Experienced Order Processing Specialist and take the first step towards a rewarding career at arenaflex.

Ready to Join Our Team?

Apply now to become an Experienced Order Processing Specialist at arenaflex and take the first step towards a rewarding career in customer service and logistics.

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Why Choose arenaflex?

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. Our team is passionate about making a difference, and we're committed to helping our employees grow and develop their careers.

Join our team and discover a dynamic and supportive work environment that values diversity, equity, and inclusion. Apply now to become an Experienced Order Processing Specialist and take the first step towards a rewarding career at arenaflex.

What We Offer

• Competitive compensation package, including $25.00 - $28.00 per hour.
• 401(k) matching.
• Paid Time Off.
• Sick Time.
• A generous benefits package that pays 100% of medical, dental, and vision.
• Short-term disability.

What We're Looking For

We're looking for an Experienced Order Processing Specialist who is passionate about delivering exceptional customer experiences and has a keen eye for detail. If you have:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.

Apply now to join our team and take the first step towards a rewarding career at arenaflex.

Apply for this job