Experienced Marketing Technology Manager – MarTech & Customer Service Innovation for arenaflex's LTL/Freight Division

At arenaflex, we're revolutionizing the logistics industry with innovative solutions that transform the way goods move. As a leading player in the LTL/Freight market, we're seeking an exceptional Marketing Technology Manager to spearhead the development of our MarTech foundation. This is a rare opportunity to join a pioneering team and shape the future of marketing and customer service at arenaflex.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's redefining the logistics landscape. With a strong commitment to innovation, customer satisfaction, and employee growth, we're creating a culture that inspires creativity, collaboration, and excellence. Our LTL/Freight division is at the forefront of this transformation, and we're looking for talented professionals like you to help us achieve our vision.

Job Summary

As our Marketing Technology Manager, you'll play a pivotal role in architecting a modern, scalable marketing and customer service ecosystem for arenaflex's LTL/Freight division. You'll lead a high-performing team of MarTech professionals, collaborate cross-functionally with Marketing, IT, and Data teams, and drive the development and execution of our marketing technology and customer service roadmap. This is an exciting opportunity to shape the future of marketing and customer service at arenaflex and contribute to the company's growth and success.

Key Responsibilities

* Manage and mentor a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign ops, customer service, and digital platforms.

• Develop and execute our marketing technology and customer service roadmap, aligning with arenaflex's overall business strategy.
• Select, implement, and optimize best-in-class marketing tools and platforms, including MAP, CRM, CDP, DAM, analytics, attribution, and personalization engines.
• Serve as a strategic partner to marketing, customer service, sales, IT, and data teams, ensuring seamless collaboration and alignment.
• Own the technical integration of MarTech and Customer Service systems with internal infrastructure and data sources, prioritizing flexibility, security, and scale.
• Ensure seamless tech integrations and enabling unified customer experiences across all touchpoints.
• Build and evolve data flows across platforms, ensuring proper tagging, governance, and real-time access to actionable insights.
• Establish strong vendor relationships and manage contracts, SLAs, and renewals.
• Evangelize innovation across the organization, driving a culture of experimentation and continuous improvement.

Essential Qualifications

* Bachelor's Degree or equivalent in business, finance, marketing, or a directly related discipline.

• Five (5) years of directly related experience in planning and analyses, with a strong background in marketing technology and customer service.
• Advanced degrees may offset experience requirements; a related Master's Degree equals two (2) years of experience.
• Demonstrated computer skills, with expertise in marketing automation, analytics, and CRM platforms.
• Strong basic management, human relations, communication, and analytical skills, with the ability to lead and motivate high-performing teams.

Preferred Qualifications

* Proven experience in MarTech and customer service innovation, with a track record of driving business growth and customer satisfaction.

• Strong understanding of data-driven marketing, with expertise in data analytics, attribution, and personalization.
• Experience with cloud-based marketing platforms, including MAP, CRM, CDP, DAM, and analytics tools.
• Strong vendor management skills, with the ability to establish and maintain strong relationships with key partners.
• Experience with agile methodologies and project management tools, such as Jira, Asana, or Trello.

Work Environment and Culture

* arenaflex is a remote-friendly company, with a flexible work environment that allows for collaboration and innovation.

• Our LTL/Freight division is based in Memphis, TN, and Harrison, AR, with opportunities for remote work and occasional on-site collaboration.
• We offer a dynamic and inclusive culture that values creativity, diversity, and employee growth.
• arenaflex is committed to providing a safe and healthy work environment, with a strong focus on employee well-being and work-life balance.

Compensation and Benefits

* Competitive salary range: $9,208.38/month - $16,575.08/month (US Pay Range).

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement.
• Opportunities for career growth and professional development, with a focus on innovation and continuous learning.
• Flexible work arrangements, including remote work and flexible hours.

How to Apply

If you're a motivated and innovative marketing professional with a passion for MarTech and customer service innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an E-Verify participant. If you require reasonable accommodations in the application or hiring process, please contact our recruitment team at [[email protected]](mailto:[email protected]). Apply for this job