Experienced Customer Service Representative – Delivering Exceptional Client Experiences at arenaflex
At arenaflex, we're not just building structures – we're shaping the way people live, work, heal, learn, and play. With a presence in five countries and over 80 manufacturing and distribution facilities, our teams contribute architectural glass and building products to projects that leave a lasting impact. As a Customer Service Representative at arenaflex, you'll be at the forefront of delivering exceptional client experiences, ensuring our customers receive the highest level of service and support.
Join Our Team and Help Us Build the Future
As a vital member of our Customer Service Department, you'll have the opportunity to build a career with an industry leader. With a strong focus on safety, quality, and efficiency, you'll be part of a team that's dedicated to excellence. If you're a problem solver with a strong work ethic and attention to detail, we want to hear from you.
Key Responsibilities:
• Maintain a broad knowledge of clients, products, and services offered by arenaflex.
- Document customer interactions and transactions to ensure seamless communication and record-keeping.
- Accurately process phoned, faxed, and emailed quotes and orders in accordance with cut-off times and other time constraints.
- Data entry of faxed, emailed, and phoned-in orders for production, ensuring accuracy and efficiency.
- Answer the phone in 3 rings or less and direct callers to the appropriate departments.
- Aid co-workers as needed to ensure a collaborative and supportive work environment.
- Communicate with customers to determine expected delivery dates and times, ensuring timely and effective communication.
What We're Looking For:
• Must be at least 18 years of age.
- Must have 1-2 years of prior customer service experience, with a proven track record of delivering exceptional client experiences.
- Must have computer experience and accuracy in numeric input, with a strong understanding of data entry and record-keeping.
- Must have strong organizational and listening skills, with the ability to prioritize work and meet deadlines.
- Ability to read, understand, and communicate effectively, both verbally and in writing.
- Ability to work independently and as part of a team, with a strong focus on collaboration and support.
What arenaflex Offers You:
• Benefits that benefit you: Industry-competitive benefits at the lowest cost to the employee, ensuring you receive the support you need to thrive.
- Work-life balance: PTO and holidays, including floating holidays you can choose, to ensure you have the time and flexibility you need to recharge.
- Compensation that rewards your hard work: A pay-for-performance culture with potential for annual raises and bonuses, recognizing your dedication and commitment to excellence.
- Training and development: We'll equip you with the knowledge and skills you need to succeed, with ongoing training and support to help you grow and advance in your career.
arenaflex is an Equal Opportunity Employer
We're committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive. As an Affirmative Action and Equal Opportunity Employer, we're dedicated to providing equal employment opportunities to all applicants, regardless of their background, culture, or identity.
EOE/Vet/Disability
arenaflex is an E-Verify Employer, committed to ensuring the accuracy and authenticity of our hiring processes. We're also an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities, and we're proud to provide equal opportunities to all applicants.
Apply Now and Join Our Team!
If you're a motivated and dedicated individual with a passion for delivering exceptional client experiences, we want to hear from you. Apply now to join our team and help us build the future of arenaflex! Apply for this job