Experienced Overnight Customer Service Representative – Judgement Free Fitness Experience

At arenaflex, we're on a mission to transform lives by providing a judgement-free fitness experience to our members and community. As a key member of our team, you'll play a vital role in delivering exceptional customer service and creating a welcoming environment for our members. If you're passionate about helping others achieve their fitness goals and are looking for a fun and rewarding place to work, we want to hear from you!

About arenaflex

arenaflex serves over one million members at 170+ clubs throughout the eastern U.S., making us one of the largest fitness providers in the region. Our Judgement Free fitness experience is built on the principles of inclusivity, support, and community. We believe in empowering our team members to grow and develop their skills, and we're committed to creating a positive and supportive work environment.

Customer Service Representative Benefits

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits that will support your personal and professional growth. These include:

• Competitive pay: Starting at $12 per hour, with a $1 per hour shift differential for all hours worked between 10pm and 6am.
• Hourly increases: Enjoy regular pay increases at 180 days, 1 year, and every 6 months after the first year, based on your anniversary date.
• Shift-differential pay: Earn extra pay for working select shifts, including overnight hours.
• PTO: Enjoy paid time off for all employees, so you can recharge and relax.
• 401K Retirement Fund: Contribute to our employer-matched 401K plan and start building your retirement savings.
• Health Insurance Options: Choose from a range of health, dental, vision, and family life insurance options to suit your needs.
• Basic Life Insurance & Short-Term Disability: Enjoy 100% company-paid basic life insurance and short-term disability coverage.
• Employee Assistance Program: Access confidential support and resources to help you manage work-life balance and personal challenges.
• Free employee Black Card Membership: Enjoy a free Black Card Membership, plus one for a direct family member, to experience the arenaflex Judgement Free fitness experience for yourself.

Customer Service Representative Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer service to our members, prospective members, and guests. Your key responsibilities will include:

• Answering phones: Respond to member calls in a friendly and professional manner, using our information script.
• Greeting members: Welcome new members, sign them up, and tour them around the club.
• Logging amenities: Record member usage of our amenities, such as the locker room and pool.
• Responding to member questions: Answer member queries and concerns in a timely and professional manner.
• Processing purchases: Use our point-of-sale system to process beverage and merchandise sales.
• Promoting fitness classes: Encourage members to try our unique fitness instruction classes, such as PE@PF.
• Maintaining a clean club environment: Ensure our club is clean, sanitized, and safe for members to use.

Our Culture

At arenaflex, we're a team of servant leaders who are passionate about creating a judgement-free fitness experience for our members. Our mission is to "Unite to provide a judgement-free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." We're committed to career development and will provide you with training in leadership, customer service, and business operations to help you achieve your personal and professional goals.

Job Requirements

To succeed as a Customer Service Representative at arenaflex, you'll need:

• Customer service experience: A proven track record of delivering exceptional customer service in a fast-paced environment.
• High school diploma/GED equivalent: A high school diploma or equivalent is preferred, but not required.
• Age requirement: You must be at least 18 years old to apply.
• Basic computer proficiency: You'll need to be comfortable using our point-of-sale system and other technology tools.

Physical Demands

As a Customer Service Representative at arenaflex, you'll be required to:

• Lift up to 75 lbs: You'll need to be able to lift and carry heavy objects, such as cleaning supplies and equipment.
• Encounter cleaning chemicals: You'll be exposed to cleaning chemicals during your shift, so you'll need to be comfortable working in a chemical environment.
• Climb, balance, kneel, and crouch: You'll need to be able to move around the club and perform tasks that require climbing, balancing, kneeling, and crouching.

How to Apply

If you're passionate about delivering exceptional customer service and creating a judgement-free fitness experience for our members, we want to hear from you! Apply now to join our team at arenaflex and start your journey towards a fun and rewarding career in the fitness industry. Apply Job! Apply for this job