Experienced Customer Service Representative - Behavioral Health (Mon-Fri 10:30am-7:00pm EST)

At arenaflex, we're dedicated to transforming the healthcare industry by providing innovative solutions that cater to the diverse needs of our customers. As a leading health solutions company, we're committed to creating a world of health around every consumer, and we're looking for passionate and compassionate individuals to join our team.

About arenaflex

arenaflex is a pioneering healthcare company that has been at the forefront of innovation for decades. With a presence in over 300,000 locations across the country, we've established ourselves as a trusted partner in the healthcare industry. Our mission is to provide accessible, affordable, and high-quality healthcare services to millions of Americans, and we're committed to making a positive impact on the lives of our customers.

Job Summary

We're seeking an experienced Customer Service Representative to join our Behavioral Health team. As a Customer Service Representative, you'll play a vital role in providing advocate care to our members, guiding them through their benefits, and educating them on online resources. You'll be responsible for creating an emotional connection with our members, understanding their needs, and championing their best health. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you.

Key Responsibilities

* Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.

• Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member.
• Anticipates customer needs and provides proactive solutions.
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Performs financial data maintenance as necessary.
• Explains member's rights and responsibilities in accordance with contract.

Work Schedule

* Monday-Friday, 10:30am-7:00pm EST

• Schedules subject to change at any time with advanced notice due to business need.
• Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.

Training Requirements

* First six weeks of employment will be training on Monday-Friday, 9:00AM-5:30PM EST.

Requirements

* 1+ years of experience in a call center environment.

• Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
• Must have a quiet/secure workspace in your home.
• Recommended Technical requirements when obtaining your own residential internet service:

+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). + Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. + Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.

Preferred Qualifications

* Previous Behavioral Health, Medical, or Insurance background.

• Experience working from home in a remote role.

Education

* High School Diploma or GED.

Anticipated Weekly Hours

* 40

Time Type

* Full-time

Pay Range

* The typical pay range for this role is: $17.00 - $28.46

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Work Environment and Company Culture

We're proud of our company culture, which reflects the values of compassion, empathy, and innovation. Our teams are dedicated to making a positive impact on the lives of our customers, and we're committed to fostering a workplace where every colleague feels valued and that they belong. We're a dynamic and fast-paced organization, and we're always looking for talented individuals who share our passion for delivering exceptional customer service.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you. Please submit your application by [05/15/2025]. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job