Experienced Work from Home Customer Service Coordinator - Estates

Are you a customer service professional looking for a challenging and rewarding role that offers the convenience of working from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Work from Home Customer Service Coordinator - Estates role at arenaflex.

About arenaflex

arenaflex is a leading financial services company that is committed to providing innovative solutions to our customers. We believe in the power of one and strive to attract the best people to give them the opportunity to be great. Our company culture is built on the principles of compassion, empathy, and real solutions, and we are dedicated to changing banking for good.

The Role

As an Experienced Work from Home Customer Service Coordinator - Estates, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and delivering a high level of customer satisfaction. You will work from home, using your own computer and internet connection, and will be required to meet certain technical and location requirements.

Key Responsibilities:

* Provide exceptional customer service to clients, responding to inquiries, resolving issues, and delivering a high level of customer satisfaction

• Resolve complex customer issues, using problem-solving skills and empathy to find solutions
• Use technology to access customer information, resolve issues, and communicate with clients
• Meet or exceed performance metrics, including customer satisfaction, first call resolution, and average handle time
• Collaborate with internal teams to resolve customer issues and improve customer experience
• Participate in training and development programs to improve skills and knowledge
• Meet the technical and location requirements for the role, including having a secure home office environment, a reliable private internet connection, and living within a 100-mile radius of one of our designated locations

Essential Qualifications:

* High school diploma or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to meet performance metrics and deadlines
• Reliable private internet connection and a secure home office environment

Preferred Qualifications:

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience using CRM software and other technology tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to change

Work from Home Technology Requirements:

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements:

* Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE)

• Report in person, when required, with at least 24 hours notice

Compensation and Benefits:

* $21 per hour

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Paid Time Off
• Flexible Schedule Options
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

Why Work at arenaflex?

* We believe in the power of one and strive to attract the best people to give them the opportunity to be great

• Our company culture is built on the principles of compassion, empathy, and real solutions
• We are dedicated to changing banking for good
• We offer a comprehensive, competitive, and inclusive set of benefits that support your total well-being
• We are committed to diversity and inclusion in the workplace

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Experienced Work from Home Customer Service Coordinator - Estates role at arenaflex. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations:

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support:

For technical support or questions about arenaflex's recruiting process, please send an email to . arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Note:

arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC). Apply for this job