Experienced Customer Service Representative – Specialty Locks Technical Support (100% Remote Night Shift)

At arenaflex, we're on a mission to revolutionize the way people interact with our innovative products, and we're looking for a talented and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring their complete satisfaction with our products.

About arenaflex

arenaflex is a leading provider of business and technology services, accelerating business transformation for our customers. With a team of 80,000 strong, we work with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of strategic thinkers, hands-on collaborators, and innovators, helping our customers capitalize on change and master the momentum of technology.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a 6-month contract-to-hire basis. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring their complete satisfaction with our products. This is a 100% remote position, working night shift (Monday to Friday, 9 PM to 5 AM PST). If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

* Respond to consumer calls and emails regarding problems, installation instructions, and general product information

• Answer high-volume incoming technical support calls and provide knowledge to consumers, directing them to the proper source if necessary
• Handle a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines
• Complete information on computer screens with all pertinent data while working with consumers over the phone
• Respond to consumer repairs and requests according to Consumer Service procedures
• Evaluate product problems, determine if product needs to be scrapped or if it can be repaired
• Assist consumers with product information, such as installation techniques, product features, and models, as requested by the Consumer Service Supervisor

Top Skills and Qualifications

* At least one year of experience in a product-based customer support function and/or call center environment (preferred but not required)

• Previous experience in the hardware and home improvement industry (preferred)
• Technical mindset and willingness to learn (most of this position is self-taught)
• Self-motivated individual with a strong work ethic
• Type 35+ WPM
• High School diploma or equivalent
• Good verbal and written communication skills
• Bilingual in Spanish or French (a plus)
• Problem-solver with the ability to deal with customers (internal and external) in difficult situations
• Basic mechanical aptitude

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that encourages growth and development.

Compensation and Benefits

* Pay range: $18.00 - $18.00/hour

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits available for this temporary role may include:

+ Medical, dental, and vision + Critical Illness, Accident, and Hospital + 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave)

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative at arenaflex, you'll have opportunities to develop your skills and advance your career. We offer a range of training programs, including on-the-job training, online courses, and workshops. Our goal is to help you grow and develop as a professional, and we're committed to providing a supportive and inclusive work environment that encourages growth and development.

Application Instructions

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application by May 15, 2025. We're an equal opportunity employer and welcome applications from diverse candidates. Apply Now! Apply for this job