Experienced Customer Impact Lead – Accelerating Discovery and Pre-Clinical Research at Top Global Pharmaceutical Companies
About arenaflex
arenaflex is a pioneering company that empowers scientists to run more successful experiments with the world's most advanced, biomedical artificial intelligence software platform. Our mission is to exponentially increase the speed and quality of life-saving research and development. Backed by top-tier investors, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a certified Great Place to Work and top-ranked company on Glassdoor. Join our team as a Customer Impact Lead and drive enterprise-wide value at top global pharmaceutical companies We're seeking an experienced Customer Impact Lead to join our team and spearhead strategic, customer-focused projects to drive enterprise-wide value at top global pharmaceutical companies. As a key member of our team, you will accelerate discovery and pre-clinical research by identifying how our ASCEND platform catalyzes research and unlocks new opportunities for our pharmaceutical partners.
Key Responsibilities:
* Identify arenaflex's ASCEND platform's impact on accelerating discovery, early-stage research, and translational optimization at our global pharmaceutical customers.
- Define the value thesis for ASCEND pilots and post-pilot enterprise deployments based on a deep understanding of the scientific scope and the platform's capabilities.
- Identify scientific impact proof points during ASCEND pilots and post-pilot enterprise deployments, surfacing these through collaboration with Scientific Liaisons and account teams. Develop compelling business cases and value stories for customer-facing reviews and reports, showcasing the platform's impact on R&D.
- Collaborate across arenaflex teams to support efficiency and economic modeling, translating scientific impact into economic value for customers.
- Provide expert scientific guidance to establish assumptions supporting benchmarks and baselines for evaluating platform effectiveness.
- Serve as a trusted thought partner to scientific and portfolio leaders at partner organizations.
- Deliver insightful reports and presentations to R&D executives, demonstrating the platform's value.
- Optimize operations and define scalable approaches for value assessment, ensuring efficient and impactful processes. Develop tools like surveys and interview guides to gather insights.
- Uncover customer-centric insights to inform arenaflex's product strategy and roadmap, shaping the future direction of ASCEND.
- Envision future-state customer journeys that highlight potential impact moments and areas for improvement within the ASCEND platform.
You Have:
* 7+ years of healthcare or pharma experience.
- Exceptional critical thinking and can identify the core value drivers driving disproportional impact.
- Experience facilitating senior-level discussions in the healthcare and pharma, demonstrating a deep understanding of R&D priorities, and proven ability to synthesize complex analyses into clear, impactful presentations for senior executives (both oral and written) with minimal upfront direction.
- Exceptional ability to manage stakeholders effectively and collaborate seamlessly across all departments within the organization, including interactions with senior leadership.
- Ability to proactively drive clarity in ambiguous situations.
- Ability to connect the dots and tell an impactful story with qualitative and quantitative data.
- Track record of taking on increasingly more significant responsibilities and delivering value.
- Strong attention to detail and time management skills.
- Independent, self-motivated, and enthusiastic.
Benefits and Perks:
* An engaging remote-first culture
- A great compensation package that includes arenaflex equity options
- A robust vacation policy plus an additional vacation day every year
- Company closures for 14 more days throughout the year
- Flex time for sick days, personal days, and religious holidays
- Comprehensive health and dental benefits
- Annual learning & development budget
- A one-time home office set-up budget to use upon joining arenaflex
- An annual lifestyle spending account allowance
- Generous parental leave benefits with a top-up plan or paid time off options
- The ability to save for your retirement coupled with a company match!
Our Culture:
arenaflex relentlessly builds on its strong foundation of culture. We put team members first, knowing that they're the organization's beating heart. We invest as much in our people as our products. Our culture fosters transparency, collaboration, and continuous learning. We value each other's differences and always look for opportunities to embed equity into the fabric of our work. We foster diversity, autonomy, and personal growth, and provide resources to support motivated self-leaders in continuous improvement.
Diversity, Equity and Inclusion:
We're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey.
Accessibility Accommodations:
Should you require any accommodation, we will work with you to meet your needs. Please reach out to [email protected].
Ready to join our team and drive impact?
Apply now and become a part of our dynamic team at arenaflex. Apply for this job