Icertis CLM Specialist
About the position This role reports under IT and provides ongoing support for Labcorp's global Legal department as an administrator and configurator of the Icertis Contract Intelligence (ICI) platform. The position focuses on platform enhancements, issue resolution, integrations, and end‑to‑end lifecycle management of configuration changes.
Responsibilities
- Manage ICI platform.
- Create and update contract types, templates, workflows, rules, attributes, clauses, and user/security groups.
- Act as 1st responder for Severity 1 incidents, driving rapid diagnosis and resolution.
- Troubleshoot issues, identify root causes, and deliver both short- and long-term remediation.
- Work directly with business users to gather requirements, prioritize enhancements, implement changes in lower environments, and facilitate UAT.
- Promote configuration changes across environments using P2P and follow Labcorp IT release processes.
- Support integrations with Salesforce, DocuSign, Office 365, SSO, and other enterprise platforms.
- Provide strategic guidance for future enhancements and cross‑system integrations.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 2 years or more of hands-on experience managing and configuring Icertis ICI.
- 5 years or more of experience in an IT systems role.
- Strong analytical, communication, and cross‑functional collaboration skills.
- Detail‑oriented with excellent organizational and project‑management abilities
Nice-to-haves
- Icertis certifications (Practitioner, Technical Professional, or Administrator).
- 1 year or more of experience installing and configuring Salesforce and DocuSign integrations in ICI.
- 1 year or more of experience performing data migration activities including extracting metadata and migrating contracts into ICI.
- 1 year or more of experience supporting Icertis AI modules including Vera Analytics, Negotiate AI, and Discover Copilot.
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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