Experienced Customer Care Pharmacy Technician – Remote Customer Service Representative for arenaflex

• *Job Summary:** arenaflex is seeking an experienced and customer-focused Pharmacy Technician to join our team as a Customer Care Representative. This is a remote position that requires a strong passion for delivering exceptional customer service, a thorough understanding of pharmacy services, and the ability to work effectively in a fast-paced environment. As a Customer Care Representative, you will be the primary point of contact for customers, providing information, resolving issues, and ensuring that all interactions are handled promptly, efficiently, and accurately.

• *About arenaflex:**

arenaflex is a leading healthcare solutions provider dedicated to delivering high-quality services to our customers. We are committed to creating a positive and supportive work environment that fosters growth, innovation, and excellence. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.

• *Responsibilities:**

As a Customer Care Representative, you will be responsible for:

• Answering customer inquiries and resolving issues in a timely and professional manner
• Maintaining accurate records of customer interactions and transactions
• Checking to ensure that appropriate changes were made to resolve customers' problems
• Contacting customers to respond to inquiries or to notify them of investigation results
• Meeting customer satisfaction targets and performance goals as set by supervisor
• Handling medium to large call volumes on a consistent basis
• Responding to customers via phone or internet
• Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
• Generating faxes and emails
• Updating requested doctors to POC lists
• Updating requested formulary changes
• Setting up and updating new clinics for the VA
• Assisting Account Managers with new pharmacy USM detainee RX program
• Medical claim questions
• Contacting jail facilities to get verification on inmates
• USMS support (eligibility, PA's, and record changes)
• Clarifying information on formulary for the VA
• Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
• Training of new staff
• Performing other job-related duties as assigned
• *Qualifications:**

To be successful in this role, you will need to possess:

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error-free within company policies and guidelines
• Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Accountability - Ability to accept responsibility and account for his/her actions
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Communication, Written - Ability to communicate in writing clearly and concisely
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Empathetic - Ability to appreciate and be sensitive to the feelings of others
• *Preferred Skills & Abilities:**

• High School graduate - required

• One to three years related experience in a pharmacy environment or pharmacy customer service center
• Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
• (CPhT) TX - Pharmacy Technician Certification required at hire
• Ability to fluently speak, read, and write in English
• Bilingual (Spanish) is a plus but not required
• A thorough, dependable, detail-oriented approach to work with excellent

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