Experienced Customer Service/Sales Representative – Wedding Attire and Luxury Retail
At arenaflex, we pride ourselves on being a premier wedding destination, specializing in wedding suits and dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. Our mission is to offer customers a memorable and stress-free shopping experience, and we're seeking a dynamic and customer-focused individual to join our team as a Customer Service/Sales Associate.
About arenaflex
arenaflex is a renowned name in the wedding industry, known for our exceptional service, high-quality attire, and dedication to making every groom's special day unforgettable. Our team is passionate about helping couples find the perfect wedding suits, and we're committed to providing an unparalleled shopping experience. With a strong presence in Paramus, NJ, we're expanding our team to meet the growing demand for our services.
Job Overview
We're looking for a highly skilled and customer-centric individual to join our team as a Customer Service/Sales Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location. If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are comfortable working in a fast-paced retail environment, we encourage you to apply.
Key Responsibilities
### Customer Communication
- Professionally and promptly handle customer inquiries through phone and email, providing product information, sizing guidance, and styling assistance with order-related queries.
- Be able to accurately fit the customer and provide recommendations for alterations, ensuring a positive customer experience by addressing concerns and resolving issues.
- Utilize your excellent communication skills to build rapport with customers, understand their needs, and provide personalized assistance.
### Order Processing and Packaging
- Utilize Shopify to process and fulfill online orders accurately, ensuring orders are packaged securely and in a presentable manner for shipment.
- Coordinate with the warehouse team to manage inventory and monitor stock levels, ensuring seamless order fulfillment.
- Maintain accurate records of orders, shipments, and customer interactions.
### Large Wedding Groups
- Work closely with wedding parties to coordinate and fulfill bulk orders, providing personalized assistance to ensure the wedding group's unique needs are met.
- Maintain clear communication throughout the order process, ensuring timely delivery and exceptional customer satisfaction.
- Collaborate with the sales team to provide tailored solutions for large wedding groups.
### Fitting and Styling In-Person Customers
- Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style.
- Assist customers in selecting appropriate styles, colors, and sizes, providing guidance on fabric choices and suit accessories.
- Take accurate measurements for tailoring purposes, offering insights on current fashion trends and styling tips.
- Handle any inquiries or concerns regarding the suits or the purchasing process, ensuring customer satisfaction by addressing any post-purchase concerns or alterations.
- Process transactions through Shopify POS system, maintaining accurate records of sales and customer interactions.
Shift Requirements
* 35-40 hours per week
- Overtime may be offered
- At least 2 closing shifts per week
- Must be able to work Saturdays 10 a.m. - 9 p.m.
- Must be able to open Fridays
Expectations
* Must have at least 3+ years of experience in Customer Service
- Must have at least 3+ years of experience in menswear and retail
- Must have experience in Retail Sales
- Preferred but not required: Familiarity with Shopify
Skill Requirements
* Effective Communication
- Problem Solving
- Positive Attitude
- Strong Grammar Skills
- Strong Conversational Skills
- Effective Time Management
- Tech Savvy
- Patience
- Attention To Detail
- Up-Selling and Cross-Selling Skills
Job Type
* Full-time
Pay
* $18.00 - $20.00 per hour
Expected hours
* 35 – 40 per week
Benefits
* Flexible schedule
- Health insurance
- Paid time off
Shift
* Day shift
- Evening shift
- Morning shift
Ability to Commute
* Paramus, NJ 07652 (Preferred)
Ability to Relocate
* Paramus, NJ 07652: Relocate before starting work (Preferred)
Work Location
* In person If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are comfortable working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job