Experienced Customer Service Representative – Ticket/Gate Agent – LGA Airport

At arenaflex, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey from start to finish. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a world-class airline that's committed to connecting people and places around the globe. Our mission is to provide safe, reliable, and exceptional travel experiences that exceed our customers' expectations. With a strong focus on innovation, sustainability, and community engagement, we're always looking for talented individuals who share our values and are eager to join our team.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, responsible for ensuring their journey is seamless and enjoyable. Your key responsibilities will include:

• Greeting customers, checking in their baggage, and assisting with ticketing and boarding processes
• Operating loading bridges, opening and closing aircraft doors, and securing the aircraft
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
• Making gate announcements and ensuring customers have accurate travel documentation
• Working collaboratively with colleagues to ensure efficient and safe airport operations

Benefits and Perks

At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. As a Ticket/Gate Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation and 56 hours of paid personal time within a 12-month period
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To be successful in this role, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge in this role:

• Previous customer service experience in a fast-paced environment
• Ability to work in a team environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 70 pounds and work in a physically demanding environment

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have access to a range of training and development programs, including:

• On-the-job training and mentorship
• Customer service training and certification programs
• Leadership development programs to help you advance your career
• Opportunities to work in different roles and departments within the company

Work Environment and Company Culture

As a Ticket/Gate Agent, you'll work in a fast-paced and dynamic environment, interacting with customers and colleagues from diverse backgrounds. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Ticket/Gate Agent and take the first step towards a rewarding and challenging career with arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results. Apply for this job