Experienced Customer Service Agent – Call, Email & Chat Support for arenaflex

Job Summary:

Join arenaflex, a leading provider of customer service operations for e-commerce stores, as a Customer Service Agent. As a key member of our remote team, you will be responsible for handling incoming calls, emails, and chats, providing world-class customer service, and increasing sales conversion for our clients. If you have a passion for delivering exceptional customer experiences, a strong background in customer service, and a sales-oriented mindset, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and innovative company that has been revolutionizing the customer service industry since 2015. With a fully remote team of over 100 employees in the Philippines, we pride ourselves on our unique culture, which values flexibility, collaboration, and continuous learning. Our mission is to provide exceptional customer experiences that drive sales conversion and customer loyalty for our e-commerce clients.

Job Responsibilities:

As a Customer Service Agent at arenaflex, you will be responsible for:

• Handling incoming calls, emails, and chats from customers, providing world-class customer service, and resolving their queries in a timely and professional manner.
• Increasing sales conversion by upselling and cross-selling products to customers, and providing personalized recommendations to enhance their shopping experience.
• Protecting company, client, and customer information by adhering to data protection policies and procedures.
• Collaborating with the team to achieve individual and team goals, and contributing to a positive and productive work environment.
• Updating knowledge and skills through continuous learning, including self-paced and group training programs.
• Ensuring a quiet and focused workspace, with a stable high-speed internet connection, and a computer that meets our minimum requirements.

Requirements:

To be successful in this role, you will need:

• At least two years of customer service experience in English-speaking businesses, preferably in e-commerce or similar industries.
• Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software, such as Shopify.
• Ability to multitask and strong time management skills.
• Robust e-commerce or retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented mindset, with a strong desire to upsell and cross-sell products.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications:

To be considered for this role, you must have:

• Remote work readiness, with a stable high-speed internet connection, and a computer that meets our minimum requirements.
• Above-average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• Advance critical thinking skills.

Benefits:

As a Customer Service Agent at arenaflex, you can expect:

• A competitive hourly rate, ranging from $4-$5.50 per hour, depending on the support provided.
• Fully remote work, with the flexibility to work from anywhere, as long as you have a stable internet connection and electricity.
• Pandemic-proof job security.
• Weekly pay after the first week of training, with no salary deductions.
• Paid Time Offs.
• HMO coverage up to $50/month.
• Paid breaks.
• Paid training.
• Career growth opportunities.
• Performance-based compensation review.
• Company and team events, both virtual and offline.

What We Don't Offer:

* All government-mandated benefits, such as SSS, PAGIBIG, and PHILHEALTH. Our team pays these benefits voluntarily.

• Company PC. You must already have or buy or upgrade your current computer to meet our minimum requirements.

Terms of Employment:

* If you're qualified for the Call, Live Chat, or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time, with a starting schedule of 20-30 hours per week, gradually increasing to 40-45 hours per week as you learn the process and depending on business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts or projects.

How to Apply:

To apply for this exciting opportunity, please submit your application through our website. We recommend using Google Chrome as your browser to ensure optimal performance and minimize any potential submission issues. Please provide an active mobile phone number, so we can contact you via text or call if needed. Apply for this job