Remote Energy Efficiency Customer Support Specialist – Join arenaflex's Mission to a Sustainable Future

At arenaflex, we're revolutionizing the way we approach energy efficiency and sustainability. As a leading organization in the industry, we're committed to creating a better future for our communities and our planet. We're not just looking for talented individuals; we're seeking passionate professionals who share our vision and are eager to make a meaningful impact. As an Energy Efficiency Customer Support Specialist at arenaflex, you'll be part of a dynamic team that's dedicated to helping utility customers save money, make their homes more energy efficient, and contribute to a healthier climate. This is an exciting opportunity to join a people-first culture built on trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.

What We Offer

At arenaflex, we believe in taking care of our employees and providing them with a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance: We offer a range of health insurance options to ensure you and your loved ones have access to quality healthcare.
• 401(k) with company match: We're committed to helping you plan for your future and secure your financial well-being.
• Paid vacation, sick, personal, and parental leave time: We understand the importance of work-life balance and provide generous paid leave policies to support your needs.
• Paid Volunteer Time: We encourage our employees to give back to their communities and provide paid time off to do so.
• Employee Recognition Program: Our recognition program rewards employees for their hard work and dedication, and you can convert your points into gift cards.
• Employee Assistance Program: We offer a range of benefits to help you manage daily responsibilities and maintain a healthy work-life balance.
• Access to on-demand training courses: We're committed to helping you advance in your career and provide access to a range of training courses to support your growth.

Job Description

This is a remote position that can be located anywhere, and we're looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist. This is not your typical call center job – we're an inbound contact center that helps utility customers save money, make their homes more energy efficient, and contribute to a healthier climate.

How We're Different

* Each customer interaction focuses around energy efficiency, and you'll support multiple programs using multiple platforms.

• You'll provide a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
• Each call can be a different utility customer and require a different type of service.
• You'll work with a wide range of support scripts, including verbatim, talking points, and simple usage guides.
• Some programs utilize chat/email interactions with customers.
• You'll have access to personal performance data and progress in real-time.

What You Can Apply Day 1

* Experience handling inbound or outbound voice calls.

• Expertly navigating a script.
• Supporting customers and tech inquiries.
• Comfort with a committed schedule with set lunches and breaks.
• Appreciation for goals and performance metrics.

Exciting Candidates Have

* High School Diploma or GED (required).

• Ability to type 35+ WPM.
• No attendance or punctuality concerns.
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred.
• Sales-oriented with a focus on customer service satisfaction.
• A "How can I help you?" attitude.

Remote Work Requirements

* We provide a laptop, software, and all necessary equipment.

• Home Internet requirements:

+ Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency. + Google: "free speed test" if you're unsure. + Ability to hardwire internet, plug directly into router.

• Environment:

+ Dedicated home office space, free of personal disruptions. + Two power connections.

• You'll be scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours.

Compensation

* $17 / hour + $65 / month internet stipend.

Compensation Range

* Currency: Hourly.

• Type: Hourly.
• Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship

* Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

* As an Equal Opportunity Employer, we're committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The Above Job Description and Job Requirements Are Not Intended to Be All Inclusive

* arenaflex retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. If you're passionate about energy efficiency and sustainability, and you're looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Join arenaflex's mission to create a better future for our communities and our planet. Apply for this job