Experienced Customer Support Representative – Championing Safe Tech for Families Everywhere (Utah Only)

At arenaflex, we're on a mission to bring back the magic of childhood. Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.

Supporting Families During This Digital Era

We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!

We are continuously accepting applications and will reach out for our next class!

Be the arenaflex Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more.

• Provide top-notch support to customers via phone, email, and chat, ensuring their issues are resolved efficiently and effectively.
• Troubleshoot technical problems and provide clear, concise solutions to customers, demonstrating a deep understanding of arenaflex products and services.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Stay up-to-date on arenaflex products, services, and industry trends to provide expert guidance to customers.

Problem-Solving Pro

When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps.

• Analyze customer issues and identify root causes to provide effective solutions.
• Develop and implement process improvements to reduce customer wait times and increase first-call resolution rates.
• Collaborate with internal stakeholders to resolve complex technical issues and improve overall customer experience.

Customer Delight Champion

Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about arenaflex.

• Provide exceptional customer service, ensuring that every interaction is positive and memorable.
• Anticipate and address customer concerns, demonstrating a deep understanding of customer needs and preferences.
• Collaborate with internal stakeholders to develop and implement customer-centric solutions.

Show Ownership

Your insights and feedback will help us continually improve our products, services, and support processes.

• Identify areas for improvement and provide actionable feedback to inform product development and support process enhancements.
• Collaborate with internal stakeholders to develop and implement process improvements.
• Stay up-to-date on industry trends and best practices to inform arenaflex's customer support strategy.

Team Player

You'll collaborate with your fellow team members and create a positive environment for all.

• Collaborate with internal stakeholders to resolve complex customer issues and improve overall customer experience.
• Participate in team meetings and contribute to discussions on process improvements and customer-centric solutions.
• Demonstrate a positive and supportive attitude, fostering a collaborative and inclusive team environment.

Continual Learning

Maintain a deep understanding of arenaflex products and services as they evolve and new ones are introduced.

• Stay up-to-date on arenaflex products, services, and industry trends to provide expert guidance to customers.
• Participate in training and development programs to enhance skills and knowledge.
• Collaborate with internal stakeholders to develop and implement process improvements.

What You'll Bring

* 1+ year(s) of experience in customer service.

• Prior experience in a contact center, preferably for a technology product or service preferred.
• Basic technical skills and the ability to quickly learn new software, devices, and systems.
• Exceptional communication skills and the ability to actively listen.
• Strong problem-solving and troubleshooting skills to talk customers through situations clearly and accurately.
• Enthusiastic and can-do attitude that radiates positivity and dedication to each customer

While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.

Compensation

This role offers a competitive hourly rate of $16, with the opportunity to earn a quarterly bonus based on performance.

Why You'll Love arenaflex

* Mission-driven to protect kids and make a difference in the world

• Work-life balance with generous PTO, remote-first schedules, and more
• Generously covered insurance premiums (up to 100% based on tenure)
• 401(k) plan with employer match
• Fast-paced startup environment with room for career growth
• Energetic and collaborative company culture
• Pet insurance to keep your furry friend happy and healthy
• Get paid to give your time to the community

Everyone’s Welcome Here

arenaflex is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic. Apply Job! Apply for this job