Experienced IT Support Specialist – Network and Desktop Infrastructure

At arenaflex, we're on a mission to revolutionize the way people and businesses interact with technology. As a leading provider of innovative logistics and transportation solutions, we're constantly pushing the boundaries of what's possible. We're now seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, where you'll play a critical role in ensuring the smooth operation of our network and desktop infrastructure.

About arenaflex

arenaflex is a global leader in logistics and transportation, with a rich history of innovation and customer-centricity. Our company is built on a foundation of trust, integrity, and a passion for delivering exceptional results. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our employees' growth and development.

Job Summary

As an IT Support Specialist, you'll be responsible for providing expert technical support to our internal clients, ensuring that their IT needs are met promptly and efficiently. You'll work closely with our TSG team to troubleshoot and resolve technical issues, implement new technologies, and maintain our network and desktop infrastructure. This is a fantastic opportunity to join a dynamic team and contribute to the success of arenaflex.

Key Responsibilities

* Provide exceptional technical support to internal clients, including troubleshooting and resolving technical issues related to network and desktop infrastructure

• Collaborate with the TSG team to implement new technologies and maintain existing systems, ensuring seamless integration and minimal disruption to business operations
• Conduct site visits to investigate technical issues and provide on-site support as needed
• Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical specifications
• Participate in on-call rotations to provide after-hours support and ensure business continuity
• Stay up-to-date with industry trends, technologies, and best practices, applying this knowledge to improve our IT services and support

Essential Qualifications

* Bachelor's degree in Computer Science, Information Technology, or a related field

• 2+ years of experience in IT support, with a focus on network and desktop infrastructure
• Strong technical skills, including:

+ Microsoft Windows operating systems (client/server) + Cisco VPN, Citrix, Phantom, Symantec, and other related technologies + Familiarity with dynamic registry and internet browsers

• Excellent communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical stakeholders
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently

Preferred Qualifications

* Specialized certifications, such as A+, Network+, or MCP

• Experience with cloud-based technologies, including AWS or Azure
• Familiarity with IT service management frameworks, such as ITIL
• Strong knowledge of security best practices and compliance regulations

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $23.85-$38.75/hour, depending on location and experience
• Annual performance bonuses and long-term incentives
• Comprehensive benefits package, including:

+ Medical, dental, and vision insurance + Flexible spending account and health savings account + 401(k) retirement plan with company match + Paid time off, including vacation, sick leave, and holidays + Employee assistance program and educational assistance program

Work Environment and Culture

arenaflex is committed to creating a workplace culture that's inclusive, diverse, and supportive of our employees' growth and development. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our customers and communities.

How to Apply

If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job