Experienced Technology Director - Assisted Selling & Customer Returns Experiences (Remote)

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Technology Director to join our team. As a key member of our Store Selling Systems team, you'll be responsible for leading the Assisted Selling (Order Up) and Customer Returns Experiences, collaborating across the enterprise to drive business growth and customer satisfaction.

About arenaflex

arenaflex is a leading innovator in the retail industry, dedicated to providing exceptional customer experiences through cutting-edge technology and innovative solutions. Our team is passionate about creating a seamless and personalized shopping experience for our customers, and we're committed to staying ahead of the curve in terms of technology and industry trends.

Job Summary

As a Technology Director at arenaflex, you'll be responsible for leading the Assisted Selling and Customer Returns Experiences within the Store Selling Systems team. You'll work closely with functional and technical leaders to plan and execute enabling technology solutions, drive strategic alignment across teams, and focus on outcomes that meet customer needs. You'll also be responsible for guiding others in execution and professional development, attracting, retaining, motivating, coaching, and mentoring top talent.

Key Responsibilities

### Strategy & Planning (40%)

• Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
• Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner
• Informs and drives strategic alignment and partnerships with functional and technical peers and leaders
• Connects the dots across multiple levels and related functions to understand the business holistically
• Evaluates research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
• Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
• Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action

### Delivery & Execution (40%)

• Defines and communicates value propositions, success metrics, and outcomes
• Documents, reviews, and ensures that all quality and change control standards are met
• Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
• Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
• Understands and articulates the value creation and business proposition to teams and functional partners

### People (20%)

• Provides leadership, mentoring, and coaching to direct reports
• Manages and coordinates strategic direction for staff
• Attracts, retains, develops, and motivates top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Requirements

### Minimum Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

### Preferred Qualifications

• 8-10 years of relevant work experience
• Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
• Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
• Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
• Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
• Proficient in managing and developing direct reports with their own span of control
• Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

### Minimum Education

• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

### Preferred Education

• No additional education

### Minimum Years of Work Experience

• 8

### Preferred Years of Work Experience

• No additional years of experience

### Minimum Leadership Experience

• None

### Preferred Leadership Experience

• None

### Certifications

• None

### Competencies

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Courage: Stepping up to address difficult issues, saying what needs to be said
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Persuades: Using compelling arguments to gain the support and commitment of others
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the retail industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced Technology Director looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job