Experienced Customer Service Representative – Airport Operations and Logistics

At arenaflex, we're passionate about connecting people and places, and we're looking for a talented and dedicated individual to join our team as an Experienced Customer Service Representative – Airport Operations and Logistics. As a Ramp Agent, you will play a vital role in ensuring the safe and efficient transportation of cargo, baggage, and mail to and from aircraft, while providing exceptional customer service to our passengers.

About arenaflex

arenaflex is a leading global airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. We offer a unique opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a Ramp Agent, you will be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a high level of safety and security awareness, while adhering to all operational procedures and protocols.
• Collaborating with other team members to ensure seamless airport operations and efficient cargo handling.

Work Environment and Culture

As a Ramp Agent, you will work in a fast-paced and dynamic environment, with a focus on safety and customer satisfaction. You will be part of a close-knit team that is passionate about delivering exceptional service and ensuring the smooth operation of airport logistics. Our culture is built on a foundation of care, integrity, resilience, and servant leadership, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Benefits and Perks

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you will need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer service and ensuring the smooth operation of airport logistics, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job