Experienced Health Assistant/Healthcare Customer Service Representative – Total Health & Benefits (Remote)
Join arenaflex, a leading provider of personalized health and benefits solutions, as we empower individuals to live their healthiest lives. Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you have a strong background in healthcare and a desire to work in a dynamic, innovative environment? If so, we encourage you to apply for the Experienced Health Assistant/Healthcare Customer Service Representative role at arenaflex.
About arenaflex
arenaflex is a cutting-edge company that provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise, and exceptional service, while supporting them in lowering the cost of care and improving health outcomes.
Our Mission
At arenaflex, we are committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. We believe that by working together, we can solve tough problems in creative ways, have fun along the way, and make a difference in the lives of others.
Role Overview
As an arenaflex Health Assistant, you will be the main connection and resource to help members with all of their healthcare needs and benefits. You will have the opportunity to make a meaningful impact in the lives of others, helping them navigate the complex and confusing healthcare system, and influencing their decisions and behavior to improve their health outcomes.
A Day in the Life
As a Health Assistant, your day will be filled with delivering interventions that support members in navigating the healthcare system, influencing their decisions and behavior, and driving better client outcomes. Some of your key responsibilities will include:
- Supporting members to navigate the complex and confusing healthcare system via phone and digital messaging
- Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and access the right clinical resources
- Leverage technology and internal resources available to you as a Health Assistant to help understand the member's path, actions needed, and next step
- Drive better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage and process errors, and optimizing their benefit packages and third-party vendors
Key Qualifications
To be successful in this role, you will need to have:
- A minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
- Relevant background experience in insurance settings, telephonic customer service, medical offices, health plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialists, health coaches, case management, exercise, and health education
- Highly agile and comfortable in a high-paced, innovative, technology-driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to thrive in a performance-based environment
- Demonstrate high levels of personal accountability, empathy, and critical thinking
- Excellent written and verbal communication skills
- Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
- Strong self-management and self-starter skills
- Time management and prioritization skills
What We Offer
As an arenaflex Health Assistant, you will have the opportunity to work in a dynamic, innovative environment that is committed to making a meaningful impact in the lives of others. Some of the benefits you can expect include:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A collaborative and supportive work environment
- The chance to work with a leading provider of personalized health and benefits solutions
- The opportunity to make a meaningful impact in the lives of others
Work Environment and Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. We offer a collaborative and supportive work environment that is committed to making a meaningful impact in the lives of others. Our culture is built on four core values:
- We find joy and purpose in serving others
- We are strong individually and together, we're powerful
- We roll up our sleeves and get stuff done
- We're boldly and relentlessly reinventing healthcare
How to Apply
If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we encourage you to apply for the Experienced Health Assistant/Healthcare Customer Service Representative role at arenaflex. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
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