Experienced Full Stack Customer Service Representative – Bilingual: Spanish and English – Remote Work Opportunity

Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Are you looking for a work-from-home career change with a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Do you want to join a team of passionate individuals who are dedicated to providing outstanding customer service experiences? Then this remote Customer Service Representative position at arenaflex is just the right place for you!

About arenaflex

arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a team of over 70,000 employees from 70+ countries, we're a diverse and inclusive community that values collaboration, creativity, and continuous learning. Our mission is to empower our employees to be game-changers, and we're looking for talented individuals like you to join our purpose.

Career Growth and Personal Development

This is a great work-from-home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

As a Seasonal Customer Service Representative (Bilingual: Spanish and English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences – with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Bilingual: Spanish and English) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:

+ Bring your own device – This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 10+ + RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher

• Internet Requirements:

+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence

What's In It For You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $17 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their employer of choice.

Location:

USA, OH, Work-at-Home

Language Requirements:

* Bilingual: Spanish and English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job