Experienced Customer Service Baggage Service Agent – Ground Handling Department at arenaflex

Join the arenaflex team and embark on a rewarding career in aviation, where passion meets dedication. As a Customer Service Baggage Service Agent, you will play a vital role in delivering exceptional service to our customers and airline partners. If you're a motivated and reliable professional with a passion for delivering industry-leading service, we want to hear from you!

About arenaflex

arenaflex is a leading aviation company that prides itself on its commitment to excellence. Our team of dedicated professionals works tirelessly to ensure that our customers receive the highest level of service, every time. With a strong focus on teamwork and collaboration, we strive to create a positive and inclusive work environment that fosters growth and development.

Job Summary

We are seeking an experienced Customer Service Baggage Service Agent to join our Ground Handling Department. As a key member of our team, you will be responsible for attending to mishandled luggage, assisting customers with special needs, and working collaboratively with colleagues to provide excellent customer service. If you're a motivated and reliable professional with a passion for delivering industry-leading service, we want to hear from you!

Key Responsibilities

* Track mishandled luggage and arrange for delivery

• Assist customers with special needs
• Work as a team to provide excellent customer service and meet corporate objectives
• Keep company goals and customer expectations in mind when completing daily tasks
• Complete the Baggage Service Agent training course and demonstrate a thorough understanding of the role
• Work outside in varied weather conditions, including extreme temperatures and precipitation
• Lift up to 70 pounds regularly and handle objects with care
• Assist passengers with disabilities, including pushing wheelchairs

Essential Qualifications and Competencies

* Successful completion of the Baggage Service Agent training course

• Ability to work all shifts, including nights, weekends, holidays, and irregular shifts
• Ability to work outside in all weather conditions
• Ability to lift 70 pounds regularly
• Valid driver's license and clear driving record
• 10-year Criminal History Records Check and drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age

Preferred Qualifications

* Previous airline experience

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

* Use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts, including weekends, nights, holidays, and irregular shifts

Physical Requirements

* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including pushing wheelchairs

Benefits and Compensation

* Competitive salary: $15.25/Hourly

• Paid training
• Holiday pay
• 401(k) plan
• Vacation time
• Family travel on the arenaflex network
• Medical and dental available
• Bonuses awarded in accordance with company policies and applicable criteria

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development

• Training and development programs to enhance your skills and knowledge
• Collaborative and inclusive work environment that fosters teamwork and innovation

Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• We strive to create a workplace culture that is respectful, supportive, and empowering
• Our team is dedicated to delivering exceptional service to our customers and airline partners

How to Apply

If you're a motivated and reliable professional with a passion for delivering industry-leading service, we want to hear from you! Please submit your application by March 31, 2025, to be considered for this exciting opportunity. Don't miss out on the chance to join the arenaflex team and embark on a rewarding career in aviation!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Application Deadline

March 31, 2025, 11:59 PM Eastern Standard Time. Ensure your application is submitted on time to be considered for the position. Apply Job! Apply for this job