Experienced Customer Service Representative Team Lead - National Remote

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Team Lead, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join our team and make a meaningful impact on the communities we serve as we advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that's passionate about improving health outcomes. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who answer incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. You'll provide exceptional customer service, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, and utilize a computer database to verify Medicaid eligibility.

Primary Responsibilities

* Lead a team of customer service representatives to ensure exceptional customer service and high-quality performance

• Answer incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans
• Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete additional administrative tasks as assigned that support Care Coordination team
• Collaborate with other teams to ensure seamless communication and high-quality service delivery

Required Qualifications

* High School Diploma / GED

• Must be 18 years of age or older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday - Saturday; 8:00am - 11:00pm EST (October - March) and Monday - Friday 8:00am - 11:00pm EST (April - September) including the flexibility to work occasional overtime given the business need

Preferred Qualifications

* Familiarity working with Financial Health Technology

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

* Competitive hourly rate: $19.47 to $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Environment and Culture

* arenaflex is a dynamic and fast-paced environment that values diversity, equity, and inclusion

• We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees
• Our team is passionate about improving health outcomes and making a meaningful impact on the communities we serve

How to Apply

If you're passionate about customer service, healthcare, and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job