Experienced Customer Service Representative Team Lead – National Remote

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Team Lead, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, and we're committed to advancing health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

As a Customer Service Representative Team Lead, you'll be responsible for leading a team of Customer Service Representatives in answering incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, as well as Medicaid benefit plans. You'll be the go-to expert for your team, providing guidance and support to ensure that customers receive exceptional service.

Primary Responsibilities:

* Lead a team of Customer Service Representatives in answering incoming calls

• Over the phone, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete additional administrative tasks as assigned that support Care Coordination team
• Provide coaching and feedback to team members to ensure exceptional customer service
• Collaborate with other teams to resolve complex customer issues
• Stay up-to-date on arenaflex policies, procedures, and products to provide accurate information to customers

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED

• Must be 18 years of age OR older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am – 11:00pm EST (October – March) and Monday – Friday 8:00am – 11:00pm EST (April – September) including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

* Familiarity working with Financial Health Technology

Telecommuting Requirements:

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.

About arenaflex:

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere:

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

arenaflex is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

How to Apply:

If you're passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job