Experienced Customer Service Representative - Retention (Hybrid) at arenaflex
Job Title: Experienced Customer Service Representative - Retention (Hybrid) at arenaflex
Job Description:
About arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that drive satisfaction and loyalty. As a leading provider of innovative solutions, we're constantly pushing the boundaries of what's possible. Our team of passionate professionals is dedicated to making a meaningful impact in the lives of our customers, and we're looking for talented individuals like you to join our mission.About the Role
We're seeking an experienced Customer Service Representative to join our team in a hybrid-remote role. As a Premier Service Consultant, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is an exciting opportunity to work with a dynamic team, develop your skills, and grow your career in a fast-paced and rewarding environment.Key Responsibilities
As a Customer Service Representative, you'll be responsible for:- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Explaining bills and product features clearly
- Troubleshooting basic problems and seeking higher support if needed
- Building customer confidence and loyalty by resolving issues
- Supporting various customer inquiries, including technical issues
- Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
What We're Looking For
To succeed in this role, you'll need:- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Joining Our Team
As a member of our team, you'll enjoy a range of benefits, including:- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work-from-Home Requirements
To ensure a seamless and secure work-from-home experience, you'll need:- Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts