Experienced Customer Service Representative (CSR) – HVAC Industry Expert

Join arenaflex, a leading provider of exceptional air conditioning services, as a highly skilled Customer Service Representative (CSR) in Panama City Beach, FL! At arenaflex, we pride ourselves on delivering top-notch customer service, and we're seeking a talented and customer-focused CSR to join our team. As a CSR, you will play a vital role in assisting our customers, scheduling appointments, and supporting our marketing and sales efforts. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex has been a trusted name in the HVAC industry since 2015, committed to giving back to our community through charitable initiatives and donations. Our company values a family-oriented atmosphere, professional growth, and integrity in serving our customers. We believe in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust.

Key Responsibilities

As a Customer Service Representative (CSR) at arenaflex, you will be responsible for:

• Tracking calling efforts and accomplishments using a call log and providing daily updates to the Manager/Owner
• Coordinating with the Service Dispatcher and Sales Coordinator to review appointment availability
• Assisting the service department in scheduling residential maintenance agreement customers
• Informing customers about the Accessory of the Month when scheduling residential service appointments
• Making outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson
• Following up on recommended work noted by service technicians on work orders
• Conducting Quality Assurance checks by calling customers within 24 hours of a service call or completed installation
• Assisting with direct mail and follow-up calling campaigns
• Supporting coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company
• Managing the customer CRM software and database
• Responding to customer inquiries from website and online marketing
• Mailing out '5 per day' Service Manager Letters, updating tracking logs, and calling customers to book appointments
• Sending customers a link to the Google review page and requesting feedback
• Providing accurate appointment details to the service and sales teams
• Qualifying leads by using probing questions to assess customer needs and interest level
• Assisting with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling
• Generating reports as needed to track appointments and lead information
• Performing other duties as assigned

Qualifications

To succeed as a Customer Service Representative (CSR) at arenaflex, you will need:

• Experience in a customer service role or similar position in HVAC, home services, or a related industry
• Strong communication and organizational skills
• Ability to multi-task and manage a fast-paced workload
• Proficiency in using customer management software and scheduling tools
• Self-motivated with a positive attitude and willingness to learn
• Strong problem-solving skills and ability to think critically

Benefits – Why Work With Us?

At arenaflex, we offer a comprehensive benefits package, including:

• Competitive Pay & Bonuses – $17-$20+ per hour, plus performance-based incentives
• Weekly Pay Cycle – Reliable and consistent pay
• 401(k) Retirement Plan with Employer Matching
• Health & Wellness Perks – Medical, Dental, & Vision Insurance
• Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
• Career Development Opportunities – Paid training, certifications, and mentor programs
• Tech Package – Company smartphone or tablet provided
• Company Events – Team BBQs, holiday parties, fishing trips,
• Uniforms & Safety Gear Provided

Schedule

As a full-time CSR at arenaflex, you can expect to work:

• Monday – Friday
• Weekend potential to attend events

Work Location

Our office is located in Panama City Beach, FL, offering a beautiful and vibrant work environment.

Equal Employment Opportunity

At arenaflex, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.

Join Our Team!

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply today to become a valued part of a company that supports its employees and community. Apply Job! Apply for this job